Update 12:25am – This maintenance has been successfully completed.
Tonight (1/25) at 11:59PM, we will be performing maintenance on core routing equipment that is part of our bay area ring. We do not expect this work to cause any customer impact. The maintenance window is open until 4am.
-Network Engineering
Update: 1/22/21 @ 2:23am – This work is complete with all impacted customers fully returned to service. If problems are experienced please contact our support department (https://www.sonic.com/support)
Tomorrow (1/22/21) morning starting at 2:00AM, we are performing emergency maintenance on hardware serving a subset of Fusion fiber customers in the Petaluma. Impacted customers should experience 15-20 minutes of downtime. An update will be provided on conclusion of the work.
-Network Engineering
Update 3:35am – This maintenance has been successfully completed.
Tomorrow (1/21/21) morning starting at 2:00AM, we are performing emergency maintenance on hardware serving a subset of Fusion fiber customers in the San Francisco Mission and Sunset districts. Impacted customers should experience 15-20 minutes of downtime. An update will be provided on conclusion of the work.
-Network Engineering
Update 2:25am – This maintenance has been postponed.
Tomorrow morning starting at 2:00AM, we are performing emergency maintenance on hardware serving a subset of Fusion fiber customers in the San Francisco Mission and Sunset districts. Impacted customers should experience 15-20 minutes of downtime. An update will be provided on conclusion of the work.
-Network Engineering
Update: This maintenance was completed on 1/12/21 at 12:25am.
On 1/11/2021 starting at 11:59pm we will be performing routine power maintenance for equipment serving a sub-set of our Enterprise Fiber (Sonic Business Fiber) customers in a Santa Rosa. This work is expected to be non-intrusive. The maintenance window is 4 hours with no expected interruptions.
Update 10:50PM – Maintenance successfully completed.
12/16/2020 10:15PM – We are performing immediate emergency maintenance on hardware serving a subset of Fusion fiber customers in the San Francisco Mission district. Impacted customers should experience 15-20 minutes of downtime. An update will be provided on conclusion of the work.
-Network Engineering
Tonight (12/14/20) at 11:59PM we will be performing emergency maintenance on hardware serving our Fusion copper customers in the Fort Bragg area. Expected downtime is 20 minutes. The maintenance window is 4 hours.
-Network Engineering
Update: 2020-12-14 10:46 AM – We believe this to be fixed as of Saturday after a weekend of monitoring. Please report problems to technical support if issues persist.
Network Engineering is currently investigating issues with 6rd routing. We have restored some customers but are investigating clearing up remaining connectivity issues for the rest.
Update (12/3/20) 1:25AM: This work has been successfully completed.
On 12/02/2020 at 11:59PM, we will be performing maintenance on hardware serving Fusion Fiber customers in SF Excelsior and Outer Mission districts. We expect this work to be non-intrusive to customer traffic. The maintenance window is 4 hours.
-Network Engineering
Update (12/2/20) 1:55AM: This work is now complete.
Tonight (12/1) at 11:59PM, we will be performing maintenance on core routing equipment that is part of our bay area ring. We do not expect this work to cause any customer impact. The maintenance window is open until 4am.
-Network Engineering