Update(1:08AM): Maintenance is complete.
Beginning at 11:59PM on this Thursday, May 21, we will be performing intrusive maintenance on equipment serving Fusion and Flexlink customers in the Cotati area. Expected downtime for this operation is around 30 minutes.
Update(12:58AM): Maintenance complete
Beginning at 11:59PM on Thursday, May 14th, we will be performing intrusive maintenance on equipment serving a portion of Fusion and FlexLink customers in Healdsburg. The expected downtime is around 15-30 minutes for this operation.
Update(1:50AM): Maintenance complete
Tonight, beginning at 11:59PM, we will be performing maintenance on equipment serving Fusion and FlexLink customers served by equipment located in Windsor. The downtime for the operation is expected to be around 30-60 minutes. The total maintenance window is 4 hours.
Tonight, beginning at about 9pm, a vendor of ours will be performing emergency maintenance on outside plant that provides connectivity for our network in the Sacramento and surrounding area for both legacy DSL and Fusion/FlexLink services. They expect the downtime to be around 30 minutes within the 9 hour maintenance window.
Update: This has been postponed until tomorrow night, 2/12/2020.
Tomorrow night, 2/11/2020, beginning at 11:59PM, we will be performing maintenance on equipment serving a small subset of legacy DSL customers in northern California. Expected downtime is less than 45 minutes.
Beginning tomorrow night, 10/24/19, at midnight, we will be performing maintenance on equipment serving legacy DSL customers in and around the Sacramento area. This maintenance is expected to cause around 1 hour of downtime. The maintenance is expected to be concluded by 5am.
Update(5:00AM): Maintenance complete
Beginning tonight at midnight we will be performing network equipment upgrades in the Fort Bragg area. The maintenance window for this operation is 4 hours.
– Network Engineering
Beginning tonight at midnight we will be performing maintenance on core routers. No customer downtime is expected as a result of this maintenance although users my notice some routing instability. The window for this maintenance is 3 hours.
Update 3:00AM – Maintenance is complete for tonight.
(Update:1:25PM): We have restored the circuit as of about 12:02pm today.
(Update: 11:50PM): We have narrowed down the likely location of the failure and will be dispatching a technician to coordinate some further troubleshooting with our vendor. We are estimating a repair by late morning tomorrow.
(Update 8:10PM): We are still working with our vendor to locate the problem with this circuit and will update as soon as we can.
We are currently investigating a legacy DSL outage in Stockton and the surrounding area. We will update this message when we have more information.
Beginning at around 1:40AM this morning we experienced a period of routing instability on the backbone network feeding our Santa Rosa headquarters. Customers collocated in our datacenter along with Sonic member services may have experienced reachability issues for around 1 hour. We are presently investigating the root causes of this outage so we can prevent any future occurrence.