Update (12:30AM): Maintenance complete.
Beginning tonight at midnight we will be performing maintenance on equipment serving legacyDSL customers in Northern California. Expected downtime is around 30 minutes for affected customers.
Update (4:15PM): It appears service has been restored as of 3:55PM, but we are still awaiting confirmation from our vendor stating all work to be officially complete.
Update (12:10PM): This outage is believed to be part of a large scale outage in the area. A significant fiber cut is likely the cause.
We are currently investigating an outage situation in the Moss Beach area. We will update this message when we have further information.
Update (3:40AM): Maintenance complete.
Beginning at 11:00PM on Monday December 11 we will be performing maintenance on some core routing infrastructure. This equipment primarly services legacy DSL customers in Northern California. There is no expected downtime from this operation, however customers may notice some routing changes during the maintenance window.
– Network Engineering
Beginning tonight at midnight we will be performing maintenance on core routing equipment that primarily serves legacy DSL customers. We do not expect any downtime as a result of this operation. Customers may notice brief routing interruptions and changes during the maintenance window.
Update: This maintenance has been rescheduled for Monday, the 13th starting at 11pm.
Update: This maintenance has been postponed to a future date.
Beginning tonight at midnight we will be performing intrusive maintenance on equipment serving legacy DSL customers in the greater bay area. The maintenance window for this operation is 6 hours.
We are currently investigating a legacy DSL outage in the Chico area.
Update: Service has been restored.
Beginning tonight at midnight we will be performing software upgrades on equipment serving Fusion and FlexLink customers in Santa Rosa. The maintenance window for this procedure is 12:00AM-6:00AM however expected downtime for customers is around 15 minutes.
Update (12:30AM): Maintenance complete.
Beginning tonight at midnight we will be performing software upgrades on equipment serving Fusion and FlexLink customers in the Cloverdale area. Expected downtime for affected customers is around 15 minutes.
Update(11:45AM): Service was restored at about 10:30AM.
Update(8:50AM): We believe we have narrowed down the cause of the outage. A technician has been dispatched to make the repair. ETR is 10:30AM.
We are currently investigating an outage affecting Fusion and FlexLink customers in the Alameda area. We will update this message when we have further information.
Update(12:30AM): Maintenance complete.
Beginning tonight at midnight, we will be performing software upgrades on core network equipment in Northern California. Because traffic is expected to route around the affected equipment, no customer downtime is expected.
-Network Engineering