Author: Robbie Brown

Legacy DSL Maintenance

Update (11:07am): We have discovered a provisioning issue after last night’s maintenance which resulted in the interruption if service for some legacy DSL customers. After resolving this issue services for all affected customers should be restored.

Update (9:56AM): Our engineering team is currently investigating a subset of legacy DSL customers in the Northern California area that lost connectivity after last nights maintenance. At this time we are investigate the cause of the outage. This notice will be updated as we continue our investigation.

Update(4:00AM): Maintenance complete

Beginning tonight at midnight we will be doing maintenance on equipment serving legacy DSL customers in Northern California. This maintenance window is open until 5am however individual circuit downtime shouldn’t be more than an hour or so.

  • Network Engineering

Sonic Telecom Core Router Maintenance

Update: This maintenance has been postponed until Wednesday night.

Beginning tonight at midnight, we will be performing software upgrades on core network equipment in Northern California. Because traffic is expected to route around the affected equipment, no customer downtime is expected.

-Network Engineering

Legacy DSL Outage – Chico Area

1:55PM – Update – Our vendor was able to repair the affected circuit and get traffic flowing again at about 1:30PM.

12:17PM – Update – We have narrowed the down the location of the failure and have dispatch requests open with the vendors involved. We are currently pending the outcome of those dispatches.

We are currently investigating an outage affecting legacy dsl customers in the Chico area. We are working with our vendors to determine the exact cause of the outage and will update this post when we have more information.

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Santa Rosa – Business Park Fiber Outage

We are currently repairing damage to fiber cables that serve business park customers in the northern Santa Rosa/Airport area. The cables were partially damaged by squirrels and require some extensive repairs. A small portion of the customers in the area that are not already affected by the outage my notice an interruption of service during the repair process as we replace and re-splice groups of damaged cables. We expect the repairs to be finished by early tomorrow morning

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Update: As of 2:29am 5/17/2017 service has been fully restored.

Legacy DSL Intrusive Maintenance – Northern California

Update(3:11AM): We believe this maintenance was completely successful. If you are experiencing any trouble with your legacy DSL connection please give our support department a call this morning.

Beginning tonight at midnight we will be performing maintenance on a group of around 1000 legacy DSL customers. This operation should be completed by around 4am tomorrow.

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