Author: Ron Moore

Moraga, Hercules, San Ramon, San Rafael, Tiburon – Intrusive Maintenance for Fusion and FlexLink Copper Services

Update 3:30am – Maintenance completed successfully

Thursday, 8/26/21, starting at 2:00 AM, we will be performing intrusive maintenance affecting Fusion and FlexLink copper customers in Moraga, Hercules, San Ramon, San Rafael and Tiburon. Expected down time within the maintenance window is approximately 30 min. The maintenance window is 2 hours.

-Network Engineering

Larkspur, Ignacio – Intrusive Maintenance for Fusion and FlexLink Copper Services

Update – 4:50am Device replaced and service restored

Update – 3:56am We had a device fail in Ignacio. We are currently in the process of replacing it right now.

Update – Location change

Update – This has been moved to Friday, 8/27/21 starting at 2:00 AM

Wednesday, 8/25/21, starting at 2:00 AM, we will be performing intrusive maintenance affecting Fusion and FlexLink copper customers in Larkspur and Ignacio. Expected down time within the maintenance window is approximately 30 min. The maintenance window is 2 hours.

-Network Engineering

Moraga, Hercules, San Ramon, San Rafael, Tiburon – Intrusive Maintenance for Fusion and FlexLink Copper Services

Update – Maintenance was completed successfully

Update – Date Correction – Friday, 8/6/21, starting at 2:00 AM

Wednesday, 8/6/21, starting at 2:00 AM, we will be performing intrusive maintenance affecting Fusion and FlexLink copper customers in Moraga, Hercules, San Ramon, San Rafael and Tiburon. Expected down time within the maintenance window is approximately 30 min. The maintenance window is 2 hours.

-Network Engineering

Northern California Core Maintenance

Update 12:15am: This maintenance is now complete.

Monday, 7/19/21, starting at 11:59 PM, we will be performing maintenance on core routing equipment in the Ukiah area. We do not expect this work to cause any customer impact. The maintenance window is open until 4am.

-Network Engineering

Moraga, Hercules, San Ramon, San Rafael, Tiburon – Intrusive Maintenance for Fusion and FlexLink Copper Services

Update – Maintenance postponed

Update – Maintenance postponed to Thursday 7/22/21, starting at 2:00am

Wednesday, 7/21/21, starting at 2:00 AM, we will be performing intrusive maintenance affecting Fusion and FlexLink copper customers in Moraga, Hercules, San Ramon, San Rafael and Tiburon. Expected down time within the maintenance window is approximately 30 min. The maintenance window is 2 hours.

-Network Engineering

Ukiah, Mendocino, Fort Bragg – Service Outage

Update – 5:40pm 7/8/21 All repairs have been finished and full service has now been restored.

Update – 4:55pm 7/8/21 Repair crews are continuing to repair and test at this time. Still no ETR for complete repair.

Update – 7:50am 7/8/21 Repair crews have isolated the issue, and work is partially completed. Repair work to continue this morning.

Update – 6:04pm 7/7/21 Repair crews are still working to repair service. Additional help has been engaged to assist with the restoration effort.

Update – 8:55am This is a confirmed fiber cut through our cabling vendor. They are working to repair the damage right now, will update when more information is available. Partial connectivity was restored last night through an emergency link with limited bandwidth. No ETR as of yet.

Today at 5:40pm 7/6/2021, we began experiencing network connectivity issues to Ukiah, Mendocino, and Fort Bragg. We are working to restore connectivity as quickly as possible and will update as more details become available.

– Sonic NOC

Sonic Fiber Network Maintenance

Update 5/13/21 2:30AM: This maintenance is now complete.

Tuesday, 05/13/21, starting at 2:00 AM, we will be performing intrusive maintenance affecting residential and small business Fusion Fiber service in the San Carlos area. Expected telephone and internet access downtime within the maintenance window is approximately 30 min. The maintenance window is 2 hours.

Oakland, Berkeley, Albany, Moraga, Hercules, San Ramon – Intrusive Maintenance for Fusion and FlexLink Copper Services

Update:  5:10am Equipment replaced and service is restored.

Update 4:30am We are in the process of replacing a failed piece of equipment in Oakland.

Update 2:20am Maintenance has been postponed

Thursday, 5/06/21, starting at 2:00 AM, we will be performing intrusive maintenance affecting Fusion and FlexLink copper customers in Oakland, Berkeley, Albany, Moraga, Hercules, and San Ramon. Expected down time within the maintenance window is approximately 30 min. The maintenance window is 2 hours.

-Network Engineering