Update – 3/24/23 12:42AM – Tonight’s maintenance has been successfully completed.
Tomorrow night at 11:59 pm 3/23/2023 we will be turning on IPv6 to a small subset of residential fiber customers in the Richmond District and Burlingame area. There is no expected downtime during this operation. The maintenance window will be 4 hours.
Is there an internet outage in Kensington, CA? The lights on our Sonic connection are not lighting up green for Fiber.
Hello Thomas, It sounds like you were experiencing an isolated connection issue. If the issue is still ongoing, please reach out to our support team by emailing firstname.lastname@example.org or calling (707)-547-3400 between 8 am and 10 pm, seven days a week.