Update: 3:05am. This maintenance is complete.
Thursday, 3/11/2021, starting at 2:00 AM, we will be performing intrusive maintenance affecting Fusion and FlexLink copper customers in Cloverdale, Ukiah, Windsor, and Healdsburg. Expected down time within the maintenance window is approximately 30 min. The maintenance window is 2 hours.
-Network Engineering
Update: 2:28 AM Maintenance is completed.
Thursday Morning, 2/25/2021, starting at 2:00 AM, we will be performing intrusive maintenance affecting Fusion and FlexLink copper customers in Sebastopol. Expected down time within the maintenance window is approximately 30 min. The maintenance window is 2 hours.
-Network Engineering
Update – The Maintenance has been canceled.
Update – The Maintenance window is 1 hour, not 4 hours. Sorry for the confusion.
Update – This has been moved to Friday Nov 13th at 5:00 AM
Tomorrow, November 12, starting at 11:59 PM, we will be performing maintenance affecting Fusion Fiber customers in Richmond. Expected down time is approximately 15 minutes. The maintenance window is 4 hours.
-Network Engineering
Update 11/06/20 12:17AM: This maintenance is now complete
Tonight, November 5, starting at 11:59 PM, we will be performing emergency maintenance affecting a small subset of Fusion Fiber customers in Richmond. Expected down time is approximately 10 minutes. The maintenance window is 4 hours.
-Network Engineering
Update (10/29/2020 – 2:22am) Maintenance completed successfully. The service interruption was extended for a subset of customers due to an issue with the dhcp server. Voice services were unaffected by this work. If your data (web browsing, email, streaming, etc.) is not working, try a reboot of your router. If that fails, contact customer support at 1-855-394-0100 or email support@sonic.com or request a text via https://www.sonic.com/support_sms_request
Tomorrow (10/28/2020) at 11:59pm we will be performing intrusive maintenance in our Berkeley and Brentwood Fusion Fiber networks. There will be an expected period of up to 45 minutes of total connectivity interruptions as subscriber devices reconnect to the network during this operation. The maintenance window is 4 hours.
Update: 2:36AM Maintenance successfully completed.
Tonight, 10-22-20 starting at 11:59pm, we will be performing maintenance on core equipment. No customer impact is expected. This maintenance window is 4 hours.
-Network Engineering
Update: 1:57AM Maintenance successfully completed.
Tonight, 10-15-20 starting at 11:59pm, we will be performing maintenance on core equipment. No customer impact is expected. This maintenance window is 4 hours.
-Network Engineering
Update 12:13AM: This maintenance is now complete.
Tonight, September 10, starting at 11:59 PM, we will be performing emergency maintenance affecting a small subset of Fusion Fiber customers in Sebastopol. Expected down time is approximately 10 minutes. The maintenance window is 4 hours.
-Network Engineering
Update: 7:13 AM Maintenance is completed
On the Mourning of 8/26 at 5:00 AM we will performing intrusive upgrades on our faxback server, which provides faxes for our Enterprise customers. Downtime is expected to be about 2 hours.
-Network Engineering
Update(1:00am): Maintenance Complete
Update(12:30am): Maintenance postponed till tomorrow night
Tonight, starting at 11:59pm, we will be performing maintenance on core equipment. No customer impact is expected. This maintenance window is 4 hours.
-Network Engineering