Tonight at midnight we will be performing maintenance on equipment in the Sonic network core. Customers may experience a very short period of instability when reaching Sonic infrastructure such as mail and DNS.
-Network Engineering
Update (12:13am) – Maintenance is now complete
Tuesday night, starting at midnight, we will be performing maintenance on power facilities serving a subset of fiber subscribers in San Francisco. No customer impact is expected.
-Network Operations
Update(1:04pm) – This maintenance has been moved to tonight, 8/23/2017.
Thursday night, at midnight, we will be proactively replacing hardware serving a subset of Fusion and FlexLink customers in the San Francisco, Alameda, Healdsburg, and Occidental areas. Expected downtime is less than 30 minutes.
-Network Operations
Wednesday night, at midnight, we will be proactively replacing hardware serving a subset of Fusion and FlexLink customers in the Berkeley, Albany, and Santa Cruz areas. Expected downtime is less than 30 minutes.
-Network Operations
Update: This maintenance was completed
Update (1:13AM) The hardware has been replaced, and all services should now be restored.
Tonight at 10:00PM we experienced a hardware failure resulting in downtime for a subset of Fusion Fiber customers in Brentwood. We have dispatched a technician to replace the failed hardware, and the current ETR is 1:15AM. We apologize for the downtime and are actively working to restore service ASAP.
-Network Engineering
Update (2:29AM) Maintenance complete
Beginning tonight at midnight, we will be performing upgrades on equipment serving Fusion and Flexlink customers in Concord and Fairfield. Expected downtime for this operation can be up to 2 hours, but is typically less than 15 minutes for most customers.
-Network Engineering
Update (12:22AM): Maintenance complete
Beginning tonight at midnight, we will be performing upgrades on equipment serving Fusion and Flexlink customers in Saint Helena. Expected downtime for this operation can be up to 2 hours, but is typically less than 15 minutes for most customers.
-Network Engineering
Update (2:45AM): Maintenance complete.
Beginning tonight at midnight, we will be performing upgrades on equipment serving Fusion and Flexlink customers in Vallejo and Napa. Expected downtime for this operation can be up to 2 hours, but is typically less than 15 minutes for most customers.
-Network Engineering
Update (1:38AM): Maintenance complete
Beginning tonight at midnight, we will be performing upgrades on equipment serving Fusion and Flexlink customers in Vallejo. Expected downtime for this operation can be up to 2 hours, but is typically less than 15 minutes for most customers.
-Network Engineering
Update (3:08AM): Maintenance complete
Beginning tonight at midnight, we will be performing upgrades on equipment serving a subset of Fusion and Flexlink customers in Palo Alto and Santa Clara. Expected downtime for this operation can be up to 2 hours, but is typically less than 30 minutes for most customers.
-Network Engineering