Category: fiber

Albany Area – Fusion Fiber Outage

Network Engineering is currently investigating an outage affecting customers in Albany/Kensington. An update to this post will occur when more details or a significant change emerges.

UPDATE: Upon further investigation, there appears to be a large scale power outage in the area. We are awaiting resolution of this, before determining if any further steps need to be taken.

Brentwood – Fusion Fiber Maintenance

Update(12:45am) Maintenance is now complete

Tonight (9/25/19) at 11:59PM, we will be performing upgrades on equipment serving residential and enterprise fiber customers in the Brentwood area. Connectivity will be impacted for all customers during the course of this work. Our maintenance window will commence until 4:00AM, but we expect actual customer downtime of fewer than 30 minutes. An update will be provided on the completion of our work.

-Network Engineering

East Bay – Fusion Fiber Maintenance

Update(2:00am) Maintenance is now complete

Tonight (9/18/19) at 11:59PM, we will be performing upgrades on equipment serving residential and enterprise fiber customers in the Albany and Berkeley areas. Connectivity will be impacted for all customers during the course of this work. Our maintenance window will commence until 4:00AM, but we expect actual customer downtime of fewer than 30 minutes. An update will be provided on the completion of our work.

-Network Engineering

Richmond District – Fiber Maintenance

Update (1:00AM): Maintenance successfully completed.  Customer impact should have been limited to approximately 30 minutes.

Tomorrow (9/17/19) at 11:59PM, we will be performing upgrades on equipment serving residential and enterprise fiber customers in the Richmond district of San Francisco. Connectivity will be impacted for a subset of customers during the course of this work. Our maintenance window will commence until 4:00AM, but we expect actual customer downtime of less than 60 minutes. An update will be provided on the completion of our work.

Sebastopol – Fusion Fiber Maintenance

Update(12:37pm) – Maintenance is now complete

Tomorrow (8/8/19) at 11:59PM, we will be performing upgrades on equipment serving residential and enterprise fiber customers in Sebastopol. Connectivity will be impacted for all customers during the course of this work. Our maintenance window will commence until 4:00AM, but we expect actual customer downtime of fewer than 30 minutes. An update will be provided on the completion of our work.

-Network Engineering

Sunset District – Fiber Maintenance

Update: 2:00AM – Our work was successful and customer downtime was less than the expected 60 minute window.

Tomorrow (8/7/19) at 11:59PM, we will be performing upgrades on equipment serving residential fiber customers in the Sunset district of San Francisco. Connectivity will be impacted for a subset of customers during the course of this work. Our maintenance window will commence until 4:00AM, but we expect actual customer downtime of less than 60 minutes. An update will be provided on the completion of our work.

-Network Engineering

Sunset District – Fiber Maintenance

Update(2:00am): Maintenance is successfully completed. All impacted customers should be fully operational.

Tomorrow (7/23/19) at 11:59PM, we will be performing upgrades on equipment serving residential and enterprise fiber customers in the Sunset district of San Francisco. Connectivity will be impacted for a subset of customers during the course of this work. Our maintenance window will commence until 4:00AM, but we expect actual customer downtime of less than 60 minutes. An update will be provided on the completion of our work.

-Network Engineering

Sunset District – Fiber Maintenance

Update(2:00am): Maintenance is successfully completed.  All impacted customers should be fully operational.

 

Tomorrow (7/16/19) at 11:59PM, we will be performing upgrades on equipment serving residential and enterprise fiber customers in the Sunset district of San Francisco. Connectivity will be impacted for a subset of customers during the course of this work. Our maintenance window will commence until 4:00AM, but we expect actual customer downtime of less than 60 minutes. An update will be provided on the completion of our work.

-Network Engineering

Sonic Telecom Core Maintenance

Update(2:40AM): Maintenance is complete.

Tonight, July 8, starting at 11:59pm, we will be performing maintenance on core network equipment serving our telecom network. This includes Fusion and FlexLink Fiber/Copper services. No downtime is expected, however due to the nature of this maintenance subscribers may experience brief moments of routing instability. Maintenance window is 4 hours.

-Network Engineering

San Francisco – Emergency Fusion Fiber Maintenance

update(12:41) – maintenance is now complete

-Network Engineering

 

Tonight at 11:59pm we will be replacing a piece of core equipment serving Fusion Fiber and Fusion Business customers in the Sunset area.  Estimated downtime is less than 40 mins while the device boots and connections come up.  The maintenance window will be 3 hours.