Update: Maintenance complete at 12:15am.
Beginning tonight at midnight, we will be performing minor, non-service impacting configuration changes to hardware serving Fusion Fiber customers across our Northern California telecom network. There is no expected downtime for this work.
-Network Engineering
We are currently repairing damage to fiber cables that serve business park customers in the northern Santa Rosa/Airport area. The cables were partially damaged by squirrels and require some extensive repairs. A small portion of the customers in the area that are not already affected by the outage my notice an interruption of service during the repair process as we replace and re-splice groups of damaged cables. We expect the repairs to be finished by early tomorrow morning
-Noc
Update: As of 2:29am 5/17/2017 service has been fully restored.
Update (3:52AM) Maintenance complete.
Beginning tonight at midnight, we will be performing software upgrades on equipment serving fiber customers in the following Business Parks: Airport, North Dutton, Petaluma, and Sebastopol. This maintenance will not affect Northpoint or Brentwood Business Park Fiber customers. Expected downtime is approximately 15 minutes.
-Network Engineering
Beginning tonight at midnight, we will be performing software upgrades on equipment serving a subset of Fusion Fiber customers in the Sunset District of San Francisco. During this maintenance window, we will also be upgrading Sebastopol. Downtime is expected to be less than 15 minutes.
Update(1:49pm): We are expanding our maintenance to include equipment serving customers in the Brentwood area.
Update(5:29am): Maintenance is now complete
-Network Engineering
As of around 4:15 this afternoon, we encountered a widespread issue impacting San Francisco area Fusion Fiber circuits. During this time, customers may have experienced reduced speeds and intermittent connectivity. We identified hardware suspected to be responsible for the issues and performed emergency maintenance. The vendor has been contacted for further investigation into the outage. Connectivity appears be stabilized for all affected customers, and we are closely monitoring the situation. Additional preventative maintenance may be performed tonight at 12:00 midnight, if deemed necessary.
-Sonic NOC