Category: fiber

San Francisco Mission District – Fusion Fiber Maintenance

Update 3:40am – This maintenance has been completed.  A subset of customers may have experienced connectivity issues from approximately 1-3AM as we diagnosed a router bug triggered by our work. All customers should now be fully operational.

 

On 2/11/2021 at 11:59PM, we will be performing maintenance on hardware serving Fusion Fiber customers in San Francisco’s Mission District. We expect this work to be non-intrusive to customer traffic. The maintenance window is 4 hours.

-Network Engineering

San Francisco Richmond District – Fusion Fiber Maintenance

Update 2:35am – This maintenance has been successfully completed.

On 2/10/2021 at 11:59PM, we will be performing maintenance on hardware serving Fusion Fiber customers in San Francisco’s Richmond District. We expect this work to be non-intrusive to customer traffic. The maintenance window is 4 hours.

-Network Engineering

Brentwood – Fusion Fiber Maintenance

Update 2:03am – This maintenance has been successfully completed.

On 2/3/2021 at 11:59PM, we will be performing maintenance on hardware serving Fusion Fiber customers in Brentwood. We expect this work to be non-intrusive to customer traffic. The maintenance window is 4 hours.

-Network Engineering

Petaluma – Emergency Fusion Fiber Maintenance

Update: 1/22/21 @ 2:23am – This work is complete with all impacted customers fully returned to service. If problems are experienced please contact our support department (https://www.sonic.com/support)

Tomorrow (1/22/21) morning starting at 2:00AM, we are performing emergency maintenance on hardware serving a subset of Fusion fiber customers in the Petaluma. Impacted customers should experience 15-20 minutes of downtime. An update will be provided on conclusion of the work.

-Network Engineering

San Francisco – Emergency Fusion Fiber Maintenance

Update 3:35am – This maintenance has been successfully completed.

Tomorrow (1/21/21) morning starting at 2:00AM, we are performing emergency maintenance on hardware serving a subset of Fusion fiber customers in the San Francisco Mission and Sunset districts. Impacted customers should experience 15-20 minutes of downtime. An update will be provided on conclusion of the work.

-Network Engineering

San Francisco – Emergency Fusion Fiber Maintenance

Update 2:25am – This maintenance has been postponed.

Tomorrow morning starting at 2:00AM, we are performing emergency maintenance on hardware serving a subset of Fusion fiber customers in the San Francisco Mission and Sunset districts. Impacted customers should experience 15-20 minutes of downtime. An update will be provided on conclusion of the work.

-Network Engineering

San Francisco Mission District – Emergency Fusion Fiber Maintenance

Update 10:50PM – Maintenance successfully completed.

12/16/2020 10:15PM – We are performing immediate emergency maintenance on hardware serving a subset of Fusion fiber customers in the San Francisco Mission district.  Impacted customers should experience 15-20 minutes of downtime.  An update will be provided on conclusion of the work.

-Network Engineering

LA Area Outage (affecting Enterprise Customers)

UPDATE: 11/25: 12:13P – We are seeing affected users come back online. We are still in the process of verifying that all are back up and we will continue to post any new updates we get here until all of the affected users are confirmed online.

 

UPDATE: 11/25 9:27a – We have reports that the problem has been found on our vendor’s network and repairs are underway. We will continue to post updates here as they come in.

 

11/25 8:55a – We are getting reports of an outage that is affecting several Sonic Enterprise customers in the Los Angeles area. We are actively working to resolve this issue and more information will be posted here as it becomes available.

 

 

Petaluma – Fusion Fiber Maintenance

Update 11/20/2020 1:07 PM: Maintenance successfully completed.

On 11/19/2020 at 11:59PM, we will be performing maintenance on hardware serving Fusion Fiber customers in Petaluma. We expect this work to be non-intrusive to customer traffic. The maintenance window is 4 hours.

-Network Engineering