Update (12:25AM): Maintenance complete
Beginning tonight at midnight, we will be performing upgrades on equipment serving Fusion and Flexlink customers in Ignacio and Novato. Expected downtime for this operation can be up to 2 hours, but is typically less than 30 minutes for most customers.
-Network Engineering
Update (2:34AM): Maintenance complete
Beginning tonight at midnight, we will be performing upgrades on equipment serving a subset of Fusion and Flexlink customers in Santa Rosa. Expected downtime for this operation can be up to 2 hours, but is typically less than 30 minutes for most customers.
-Network Engineering
Update (1:57AM): Maintenance complete
Beginning tonight at midnight, we will be performing upgrades on equipment serving Fusion and Flexlink customers in Rohnert Park. Expected downtime for this operation can be up to 2 hours, but is typically less than 30 minutes for most customers.
-Network Engineering
Update(3:28): Maintenance is now complete
Beginning tonight at midnight, we will be performing software upgrades on equipment serving a subset of Fusion Fiber customers in the San Francisco and Brentwood areas. During this maintenance window. Downtime is expected to be less than 20 minutes.
Network Engineering
Update(3:21): maintenance is now complete
Beginning tonight at midnight, we will be performing software upgrades on equipment serving a subset of Fusion Fiber customers in the San Francisco and Brentwood areas. During this maintenance window. Â Downtime is expected to be less than 20 minutes.
Network Engineering
Beginning tonight at midnight, we will be performing software upgrades on equipment serving a subset of Fusion Fiber customers in the Sunset District of San Francisco. During this maintenance window, we will also be upgrading Sebastopol. Downtime is expected to be less than 15 minutes.
Update(1:49pm): We are expanding our maintenance to include equipment serving customers in the Brentwood area.
Update(5:29am): Maintenance is now complete
-Network Engineering
Update – This work was completed last night in the maintenance window.
Beginning tonight at midnight we will be performing maintenance on a small subset of Fusion customers in these areas. Expected downtime is less than 20 minutes while equipment reboots. Â The maintenance window will be 4 hours.
-Network Engineering
Update – Maintenance was complete around 3:00 am.
Beginning tonight at midnight we will be performing maintenance on a small subset of Fusion customers in these areas. Expected downtime is less than 20 minutes.
Update – Work was completed within the maintenance window.
Starting tonight at midnight we will be preforming maintenance on a subset of fusion customers in the San Francisco area. Â Expected downtime is around 20 minutes as a piece equipment reboots. Â The maintenance window for tonight is till 4 am.
Network Engineering
As of around 4:15 this afternoon, we encountered a widespread issue impacting San Francisco area Fusion Fiber circuits. During this time, customers may have experienced reduced speeds and intermittent connectivity. We identified hardware suspected to be responsible for the issues and performed emergency maintenance. The vendor has been contacted for further investigation into the outage. Connectivity appears be stabilized for all affected customers, and we are closely monitoring the situation. Additional preventative maintenance may be performed tonight at 12:00 midnight, if deemed necessary.
-Sonic NOC