Tonight (12/14/20) at 11:59PM we will be performing emergency maintenance on hardware serving our Fusion copper customers in the Fort Bragg area. Expected downtime is 20 minutes. The maintenance window is 4 hours.
-Network Engineering
Category: Fusion
San Francisco Excelsior/Outer Mission – Fusion Fiber Maintenance
Update (12/3/20) 1:25AM: This work has been successfully completed.
On 12/02/2020 at 11:59PM, we will be performing maintenance on hardware serving Fusion Fiber customers in SF Excelsior and Outer Mission districts. We expect this work to be non-intrusive to customer traffic. The maintenance window is 4 hours.
-Network Engineering
Petaluma – Fusion Fiber Maintenance
Update 11/20/2020 1:07 PM: Maintenance successfully completed.
On 11/19/2020 at 11:59PM, we will be performing maintenance on hardware serving Fusion Fiber customers in Petaluma. We expect this work to be non-intrusive to customer traffic. The maintenance window is 4 hours.
-Network Engineering
Burlingame – Fusion Fiber Maintenance
Update 11/17/2020 10:40 PM: This maintenance has been canceled.
On 11/17/2020 at 11:59PM, we will be performing maintenance on hardware serving Fusion Fiber customers in Burlingame. We expect this work to be non-intrusive to customer traffic. The maintenance window is 4 hours.
-Network Engineering
Fusion DSL Outage – Oakland Area
Update: 11/13/2020 – 2:32 AM : Issue cleared.
Update: 11/13/2020 – 2:17 AM : Technician on site and device fully recovered.
Update: 11/13/2020 – 1:24 AM : Router temporarily recovered.
Update: 11/13/2020 – 12:23 AM : Technician is en route. ETA 1:45 AM.
On 11/12/2020 at 11:48 PM a router went unreachable for a subset of Fusion DSL customers served in Oakland, CA. Network Engineering is currently investigating. Symptoms are modem still in sync, but no surf or phone service. Updates to follow.
Fusion Fiber Maintenance – Albany, CA Area
Update: 11/6/2020 3:18 AM:
Maintenance completed successfully.
On 11/6/2020 between 2:00 AM PDT and 5:00 AM PDT we will be performing intrusive data connectivity maintenance on a small subset of Fusion Fiber customers aggregated out of Albany, CA. Voice services will not be affected by this maintenance. Expected ÂÂdowntime for customers is estimated at 5 minutes, though lasting up to 10 in some instances. This service interruption will occur once near the start of the operation, and once towards the conclusion of the procedure. We will be directly messaging affected customers via SMS/E-mail ahead of the work to be performed and after the conclusion of the maintenance.
~Network Engineering
Legacy DSL Maintenance
Tonight, beginning at 11:59pm, we will be performing maintenance on equipment serving a small portion of legacy DSL customers. Expected downtime is less than 20 minutes.
Fusion Fiber – San Francisco (Mission & Richmond Districts) Intrusive Maintenance
Update (10/14/2020 – 2:20am) Maintenance completed successfully. Voice services were unaffected by this work. If your data (web browsing, email, streaming, etc.) is not working, try a reboot of your router. If that fails, contact customer support at 1-855-394-0100 or email support@sonic.com or request a text via https://www.sonic.com/support_sms_request
Tonight (10/13/2020) at 11:59pm we will be performing intrusive maintenance on a portion of our San Francisco Fusion Fiber network in the Mission & Richmond districts. There will be an expected period of up to 30 minutes of total connectivity interruptions as subscriber devices reconnect to the network during this operation. The maintenance window is 4 hours.
Core Router Maintenance
Update(3:30AM): Maintenance Complete
Starting at 11:59PM on Wednesday, September 16th, we will be performing maintenance on core routing equipment that serves all legacy DSL customers as well as Fusion/FlexLink customers in the Sacramento area. Expected downtime for this operation is under 30 minutes. The maintenance window is open until 4am.
San Bruno/South SF Fusion Fiber maintenance
Update(1:12am): Maintenance successfully completed.
Tomorrow (9/15/20) at 11:59PM we will be performing maintenance on network hardware serving our Fusion Fiber customers in San Bruno/South SF. This maintenance may cause a few minutes of customer downtime spread over the course of work. The maintenance window will be 4 hours.
– Network Engineering