Update: 11/13/2020 – 2:32 AM : Issue cleared.
Update: 11/13/2020 – 2:17 AM : Technician on site and device fully recovered.
Update: 11/13/2020 – 1:24 AM : Router temporarily recovered.
Update: 11/13/2020 – 12:23 AM : Technician is en route. ETA 1:45 AM.
On 11/12/2020 at 11:48 PM a router went unreachable for a subset of Fusion DSL customers served in Oakland, CA. Network Engineering is currently investigating. Symptoms are modem still in sync, but no surf or phone service. Updates to follow.