Update 3:57AM: All work has been completed for the night and any impacted customers restored.
Tonight at 11:59 we will be performing emergency maintenance impacting a subset of Berkley and SF Sunset Fusion Fiber customers. Expected customer downtime is 30-60 minutes and the maintenance window is 4 hours. An update will be provided when all work has been completed.
-Network Engineering
Update 12:20AM: Due to unforeseen circumstances, tonight’s maintenance has been canceled.
On 3/1/2021 at 11:59PM, we will be performing maintenance on hardware serving Fusion Fiber customers in Berkeley. We expect this work to be non-intrusive to customer traffic. The maintenance window is 4 hours.
-Network Engineering
Update 2:30am – This maintenance has been completed
On 2/18/2021 at 11:59PM, we will be performing maintenance on hardware serving Fusion Fiber customers in the Albany area. We expect this work to be non-intrusive to customer traffic. The maintenance window is 4 hours.
-Network Engineering
Update 3:40am – This maintenance has been completed. A subset of customers may have experienced connectivity issues from approximately 1-3AM as we diagnosed a router bug triggered by our work. All customers should now be fully operational.
On 2/11/2021 at 11:59PM, we will be performing maintenance on hardware serving Fusion Fiber customers in San Francisco’s Mission District. We expect this work to be non-intrusive to customer traffic. The maintenance window is 4 hours.
-Network Engineering
Update 2:35am – This maintenance has been successfully completed.
On 2/10/2021 at 11:59PM, we will be performing maintenance on hardware serving Fusion Fiber customers in San Francisco’s Richmond District. We expect this work to be non-intrusive to customer traffic. The maintenance window is 4 hours.
-Network Engineering
Update 2:03am – This maintenance has been successfully completed.
On 2/3/2021 at 11:59PM, we will be performing maintenance on hardware serving Fusion Fiber customers in Brentwood. We expect this work to be non-intrusive to customer traffic. The maintenance window is 4 hours.
-Network Engineering
Update: 1/22/21 @ 2:23am – This work is complete with all impacted customers fully returned to service. If problems are experienced please contact our support department (https://www.sonic.com/support)
Tomorrow (1/22/21) morning starting at 2:00AM, we are performing emergency maintenance on hardware serving a subset of Fusion fiber customers in the Petaluma. Impacted customers should experience 15-20 minutes of downtime. An update will be provided on conclusion of the work.
-Network Engineering
Update 3:35am – This maintenance has been successfully completed.
Tomorrow (1/21/21) morning starting at 2:00AM, we are performing emergency maintenance on hardware serving a subset of Fusion fiber customers in the San Francisco Mission and Sunset districts. Impacted customers should experience 15-20 minutes of downtime. An update will be provided on conclusion of the work.
-Network Engineering
Update 2:25am – This maintenance has been postponed.
Tomorrow morning starting at 2:00AM, we are performing emergency maintenance on hardware serving a subset of Fusion fiber customers in the San Francisco Mission and Sunset districts. Impacted customers should experience 15-20 minutes of downtime. An update will be provided on conclusion of the work.
-Network Engineering
Update 10:50PM – Maintenance successfully completed.
12/16/2020 10:15PM – We are performing immediate emergency maintenance on hardware serving a subset of Fusion fiber customers in the San Francisco Mission district. Impacted customers should experience 15-20 minutes of downtime. An update will be provided on conclusion of the work.
-Network Engineering