Update(2:00am) Maintenance is now complete
Tonight (9/18/19) at 11:59PM, we will be performing upgrades on equipment serving residential and enterprise fiber customers in the Albany and Berkeley areas. Connectivity will be impacted for all customers during the course of this work. Our maintenance window will commence until 4:00AM, but we expect actual customer downtime of fewer than 30 minutes. An update will be provided on the completion of our work.
-Network Engineering
Update (1:00AM): Maintenance successfully completed. Customer impact should have been limited to approximately 30 minutes.
Tomorrow (9/17/19) at 11:59PM, we will be performing upgrades on equipment serving residential and enterprise fiber customers in the Richmond district of San Francisco. Connectivity will be impacted for a subset of customers during the course of this work. Our maintenance window will commence until 4:00AM, but we expect actual customer downtime of less than 60 minutes. An update will be provided on the completion of our work.
Update(2:34am) Maintenance is not complete.
Update(1:40am) Service should be restored to the Healdsburg and Sebastopol Areas.
Update(1:25am) device upgrades are done, however customers in Sebastopol and Healdsburg may be experiencing an outage. We are currently looking into the issue.
Monday, September 16th, 2019 at 11:59pm we will be conducting code upgrades on two pieces of core equipment in the north bay. Fusion, FlexLink, and Business Park Fiber customers in the Petaluma and Santa Rosa areas may experience brief periods of route instability or reachability issues during the upgrades. The expected timeframe for the upgrade is 15-20 minutes per device. This maintenance window is 4 hours.
-Network Engineering
Update(5:00AM): Maintenance complete
Beginning tonight at midnight we will be performing network equipment upgrades in the Fort Bragg area. The maintenance window for this operation is 4 hours.
– Network Engineering
Update(12:37pm) – Maintenance is now complete
Tomorrow (8/8/19) at 11:59PM, we will be performing upgrades on equipment serving residential and enterprise fiber customers in Sebastopol. Connectivity will be impacted for all customers during the course of this work. Our maintenance window will commence until 4:00AM, but we expect actual customer downtime of fewer than 30 minutes. An update will be provided on the completion of our work.
-Network Engineering
Update: 2:00AM – Our work was successful and customer downtime was less than the expected 60 minute window.
Tomorrow (8/7/19) at 11:59PM, we will be performing upgrades on equipment serving residential fiber customers in the Sunset district of San Francisco. Connectivity will be impacted for a subset of customers during the course of this work. Our maintenance window will commence until 4:00AM, but we expect actual customer downtime of less than 60 minutes. An update will be provided on the completion of our work.
-Network Engineering
Update(2:00am): Maintenance is successfully completed. All impacted customers should be fully operational.
Tomorrow (7/23/19) at 11:59PM, we will be performing upgrades on equipment serving residential and enterprise fiber customers in the Sunset district of San Francisco. Connectivity will be impacted for a subset of customers during the course of this work. Our maintenance window will commence until 4:00AM, but we expect actual customer downtime of less than 60 minutes. An update will be provided on the completion of our work.
-Network Engineering
Update (1:46am) Maintenance is now complete
Tonight, starting at 11:59 PM, we will be performing emergency intrusive maintenance affecting a subset of Fusion DSL and FlexLink customers in Rohnert Park. We believe a piece of equipment to faulty and will be replacing it. The maintenance window will be 2 hours.
– Network Engineering
Update(12:43) – Maintenance Complete
Tonight, starting at 11:59 PM, we will be performing emergency intrusive maintenance affecting a subset of Fusion DSL and FlexLink customers in Rohnert Park. The maintenance window will be 2 hours.
– Network Engineering
Update(2:00am): Maintenance is successfully completed. All impacted customers should be fully operational.
Tomorrow (7/16/19) at 11:59PM, we will be performing upgrades on equipment serving residential and enterprise fiber customers in the Sunset district of San Francisco. Connectivity will be impacted for a subset of customers during the course of this work. Our maintenance window will commence until 4:00AM, but we expect actual customer downtime of less than 60 minutes. An update will be provided on the completion of our work.
-Network Engineering