Thursday, March 23rd, starting at 11:59PM, fiber customers in Santa Rosa will experience a brief service interruption while we perform some maintenance. The expected downtime is about 30 minutes while the equipment upgrades. The maintenance window will be 2 hours.
-Network Engineering
Update(12:30) Maintenance is complete
Tuesday (12/27/22), starting at 11:59 PM, a subset of residential customers in the Oakland area will experience a brief service interruption while we perform some maintenance. The expected downtime is about 15 minutes while the equipment upgrades. The maintenance window will be 4 hours.
– Network Engineering
Update (8:32AM) We ran into a few issues that caused this work to take longer than expected. Maintenance is now complete and connectivity should be restored for all impacted customers.
A piece of hardware serving all copper Fusion/Flexlink customers in San Leandro is critically failing and has necessitated emergency replacement. A technician has been dispatched to it’s location and we hope to perform the work in the next hour (7-8AM). Steps are being taken to minimize customer downtime but we expect a few minutes of impact for everyone served off this device. An update will be provided when work has been completed.
– Network Engineering
Update: Maintenance was completed 12:20am on 12/13/2020
Update: This maintenance has been postponed till Monday, 12/12/2022
Thursday (12/8/22), starting at 11:59 PM, a subset of residential and business customers in the Sebastopol area will experience a brief service interruption while we perform some maintenance. The expected downtime is about 30 minutes while the equipment upgrades. The maintenance window will be 4 hours.
– Network Engineering
Update 4:28 We believe people to be restored. If you are having difficulties please reach out to our support team for further assistance.
Update 4:05 Most people are restored. We are extending the window a little longer while we verify.
Update 1:30 AM: Due to complications with upgrades, outages will be longer than anticipated while we try to normalize traffic. We will update when we have more info.
Thursday (12/1/22), starting at 11:59 PM, a subset of residential and business customers in the Oakland area will experience a brief service interruption while we perform some maintenance. The expected downtime is about 30 minutes while the equipment upgrades. The maintenance window will be 4 hours.
– Network Engineering
Update: Tonight’s maintenance has been postponed to a later date.
Thursday (11/17/22), starting at 11:59 PM, residential and business fiber customers in the Sebastopol area will experience a brief service interruption while we perform some maintenance. The expected downtime is about 30 minutes. The maintenance window will be 4 hours.
– Network Engineering
Update(12:21) This maintenance is now complete, thanks.
Thursday (11/3/22), starting at 11:59 PM, residential and business fiber customers in the Sebastopol area will experience a brief service interruption while we perform some maintenance. The expected downtime is about 30 minutes while the equipment upgrades. The maintenance window will be 4 hours.
– Network Engineering
Update 1:30AM: This maintenance is now complete.
Tonight (10/19/22) at 11:59PM we will be performing maintenance on network hardware serving a subset of enterprise fiber customers in Petaluma. All impacted customers should have received prior direct contact alerting them to this work. Expected customer downtime is 30 minutes and the maintenance window will be until 3AM.
-Network Engineering
Update 12:41AM: This maintenance is now complete.
Tuesday (10/18/22) evening starting at 11:59PM, a subset of Fusion DSL and Flexlink Ethernet customers in the San Jose area will experience a service interruption while we perform maintenance. The expected down time is 1 hour and the maintenance window will be until 3am. An update will be provided at the conclusion of our work.
– Network Engineering
Update 10/7/22 2:46AM: Tonight’s maintenance is successfully completed.
Friday (10/7/22), starting at 1:00AM, a subset of customers in the Oakland area will experience a brief service interruption while we perform some maintenance. The expected down time is about 30 minutes while the equipment upgrades. The maintenance window will be 2 hours.
– Network Engineering