This evening, June 3rd, at 11:00PM we will be inserting a new interface card into one of our aggregation routers. This router provides FlexLink Long Range coverage for the Petaluma area. This work is not expected to cause an interruption of service, but a router reload may be required to complete this operation. If a reload is required, customers served by the affected router will experience 5-10 minutes of service interruption.
-Clay
This evening, May 28 at 11:00 pm, we will be inserting 3 new interface cards into one of our aggregation routers. This router provides Flexlink coverage for the Sebastopol area. This work is not expected to cause an interruption of service, but a router reload may be required to complete this operation. If a reload is required, customers served by the affected router will experience 5-10 minutes of service interruption.
-Clay and Jared
At 12:01 this morning, I will be performing the second and final phase of maintenance items on our databases that serve the Sonic.net Webmail interfaces During this time, there will be a slight interruption in the ability to connect to these interfaces. In no way does this effect the flow of mail, inbound/outbound, or IMAP/POP services. –Don
Update: Maintenance completed. All systems restored.
Starting at 12:30AM this morning, I will be performing maintenance to our databses which serve all our webmail interfaces. During this time, access to these interfaces will be interrupted for a short period of time, however these actions do not interfere with mail flow in any way. This does not have any effect on IMAP or POP services. –Don
Update: The maintenance on our webmail databases has been completed without incident. All Sonic.net Webmail interfaces are back online.
At 12:01 AM Tuesday, we will be performing a maintenance reload of one of our DSL aggregation routers. This router serves DSL customers in the San Francisco Bay Area, and customers served by this router will experience approximately 5 minutes of downtime as the router reloads. If you find that your service is not functioning after this maintenance period, please reboot all equipment connected to your DSL line (DSL modem, router, and/or PC).
-Jared
Update: The maintenance reload has been completed without incident. All customers who were affected should be up and running again.
While troubleshooting our new ATM OC-12 circuit in San Francisco, an AT&T tech inadvertently removed the wrong fibers from a multiplexer card in the SNFCCA17 central office. This caused two of our other ATM OC-12 circuits to go off-line. These links serve DSL, Business-T and Frame Relay customers. The AT&T tech quickly realized his error and fixed the problem. Total customer downtime was approximately 75 seconds, lasting from 1:29:05pm to 1:30:20pm. We’re currently in touch with management at AT&T to ensure that this does not happen again. -Nathan and Jared
Tonight I will be performing maintenance on custsql.sonic.net, our mySQL 4x host. Just after 12:01AM I will be performing a necessary reboot of the system. Estimated customer impact is approximately 10 minutes at most. This does not effect mySQL v5 databases. -Don
Update: Maintenance completed. Customer impact was just under three minutes.
This morning at 12:01AM I performed some needed maintenance on our Squirrelmail configuration database. Some customers may have been unable to update their settings in Squirrelmail during this time. Customer impact was approximately 3 minutes. During this time, I also upgraded our Squirrelmail installation to the latest stable production version. -Don
Fri Oct 10 10:05:08 PDT 2008 — Trouble with the Sonic.net Website. We are currently experiencing trouble with our corp.sonic.net Web Server that serves part of the Sonic.net Home Page and all of our Blogs. We are working on the problem and will have it back soon. -Augie, William, and Kelsey.
Update: We have restored services and determined the problem being a hardware failure. We apologize for the inconvenience this may have caused. -Don and William
Tonight at Midnight we will be performing maintenance on the NetApp Filers that store Customer E-Mail; there is no expected downtime during this period and will take less than an hour to be completed.
During this period we will be adding additional capacity to these Filers; this capacity will allow for future growth of Customer E-Mail storage and improved performance for all of Sonic.net’s E-Mail Customers.
–Augie, Don, William, Sal, and Kelsey.
Update: maintenance has been completed; no problems were encountered (other than starting later than scheduled); capacity was nearly doubled on our E-Mail Storage System. –Augie