Momentary ATM Outage

While troubleshooting our new ATM OC-12 circuit in San Francisco, an AT&T tech inadvertently removed the wrong fibers from a multiplexer card in the SNFCCA17 central office. This caused two of our other ATM OC-12 circuits to go off-line. These links serve DSL, Business-T and Frame Relay customers. The AT&T tech quickly realized his error and fixed the problem. Total customer downtime was approximately 75 seconds, lasting from 1:29:05pm to 1:30:20pm. We’re currently in touch with management at AT&T to ensure that this does not happen again. -Nathan and Jared

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