Category: Network

Tonight at midnight, we will be moving some of our dynamic IP DSL subscribers from a heavily loaded SMS to a less-loaded one. This will only affect a small subset of customers in LATA1, which may see 5-10 minutes of downtime as their circuits are migrated and DHCP leases renewed. If you find that you are affected by this move, you may want to reboot your computer and/or router when you lose connectivity. The reboot will clear your DHCP lease, and may allow you to pick up a new lease more quickly.

-Jared

Update: The subscriber move has been completed as planned. There were no problems with the migration, and all affected customers should be back online, only having experienced a few minutes of downtime at most.

Tonight at midnight, we will be reloading one of the routers that serve Business-T and FRATM in Northern California onto new software. We expect this new software to resolve the performance problems that have cropped up periodically on this router.

All customers served by this router will suffer less than 10 minutes of downtime during this reload.

-Jared, Dusty and Tim

Update: The software upgrade has been successfully completed. All affected customers were offline for less than 5 minutes.

Tonight between 8 PM and 12 AM we will be performing maintenanance with AT&T on our GigaMAN from our Santa Rosa datacenter to our San Francisco POP. All traffic has been removed from this link, onto the other side of our redundant ring, so there should be no customer impact.

-Jared and Nathan

Update: Due to complications with AT&T we have pushed this maintenance to tomorrow (June 24) from 8 PM to 12 AM.

Early this morning PDT, during routine maintenance, our Customer SQL server exhibited problems with our replication setup that required immediate action to ensure the integrity of our customer backups that we have here. During this time, you may have seen connection errors as the connections were refused as the problem was being resolved. The issue was fixed, bringing the system back online taking connections as normal.

Due to a hardware failure, DSL customers on DSL GW3 are presently offline. Our NOC is enacting a repair and full connectivity should be restored in approximately 20 minutes.
-Matt, Nathan, Jared and the NOC

UPDATE: Service should now be fully restored to all customers affected by this outage. If you are still having connectivity issues please contact Sonic.net tech support.

We are receiving reports from mutual Comcast and Sonic.net customers about difficulty reaching our network from the Comcast network. We are investigating the issue now from our side to see if there is anything we can do to work around the situation. If you are a Comcast customer having trouble, please do open a ticket with Comcast support.