Category: Uncategorized

Due to the overwhelming interest in our Sonic.net Data Backup service we have had to greatly expand the storage capacity of our backup servers. Our data backup service will be unavailable this morning for a few hours while we migrate data to our new servers. Any pending backup jobs will continue once data migration is complete and the backup servers are back online. For more information about Sonic.net Data Backup please see our sales page.

-William and the SOC

The backhaul provider of our circuit that provides DSL service to the Chico area must perform card maintenance that will disrupt our service to that area. The expected downtime is between 1 and 15 minutes as they replace the card, and is scheduled to occur tomorrow, Friday, Jan 30, between 5AM and 6AM. We apologize for this necessary interruption of service.

-Jared and Nathan

One of the uplinks on our SMS that terminates DSL for subscribers in Sacramento is taking errors, causing slight packet loss for all subscribers on that SMS. At 11:45 today, we will be moving that uplink to a new port to resolve the problem. This move will cause 5 minutes of loss of connectivity for all subscribers on this SMS.

-Jared and Nathan

Update: This uplink move has been completed with no complications. Service from this SMS is now trouble-free.

We’re currently working on an outage affecting the BKLYCA01 central office. Fusion and FlexLink customers served off this Central Office are currently without connectivity. The problem has been traced to a broken fiber link between OKLDCA03 and BKLYCA01. We’ll update when we have more information. -Nathan and Jared

Update: The affected link has been restored and all customers served by BKLYCA01 are back on-line. -Nathan

We’re doing some massive power work at our Santa Rosa data center and collocation facility on the 24th in order to support our new 500kva UPS. All of the work is fully scripted and we do not anticipate any interruption in power services. However, worst case, one or more of the UPSes serving our Santa Rosa data center may lose power. For most customers this would only mean an interruption in email and hosting services. If you’re interested in learning more, watch for the pending “what’s new” item.  -Russ and Kelsey

Update: This work was completed as planned, with no interruption in service.  For details, see http://corp.sonic.net/ceo/2009/01/24/power-upgrade/.  -Dane

We have just finished upgrading PHP on our webcluster.
PHP4 has been upgraded to version 4.4.9 and PHP5 has been upgraded to version 5.2.8.
These newer versions contain bug and security fixes.  -William and the SOC.

Sonic.net will be closed from 1:00pm until 6:00pm PST on Friday the 12th of December for our year-end staff party. If you should need assistance, please email support@sonic.net or leave a voicemail for Technical Support at 707-547-3400.  Technical Support will reopen at 6:00pm. Dedicated access and colo customers can always reach us 24×7 on the Network Operations Hotline. -Kim

We officially launched our personal data backup service today. This full featured secure on-line backup services is currently available free to all residential customers with a limited 500mb quota for each of the computers setup with an account. This allows all of our users to take advantage of this service to protect their sensitive files from accidental deletion or catastrophic hardware failure. If this isn’t enough space, you may purchase or upgrade the account to 50 gb of online backup space for $4.95 a month per computer at any time. We will also be launching a backup service tailored to the needs of our business users soon.

For more information please see our earlier blog post and the backup service sales page.

An ATM port in San Francisco failed at approximately 8:30am.  This port serves all of our DSL customers hosted in Chico.  We’ve been working for the last 30 minutes to move all Chico customers to alternate hardware.  We expect this process to be complete in the next 10 to 15 minutes.

We apologize for the outage and are working to restore connectivity as soon as possible.  In the mean time, folks with immediate connectivity needs do have working dial-up services available.  -Dusty, Jared and Nathan

Update: All customers in Chico should now be on-line. Total time from event to restoration was approximately 40 minutes. -Nathan and Jared