Chico Area DSL Outage

An ATM port in San Francisco failed at approximately 8:30am. This port serves all of our DSL customers hosted in Chico. We’ve been working for the last 30 minutes to move all Chico customers to alternate hardware. We expect this process to be complete in the next 10 to 15 minutes.

We apologize for the outage and are working to restore connectivity as soon as possible. In the mean time, folks with immediate connectivity needs do have working dial-up services available. -Dusty, Jared and Nathan

Update: All customers in Chico should now be on-line. Total time from event to restoration was approximately 40 minutes. -Nathan and Jared

3 comments for “Chico Area DSL Outage

  1. Russell
    December 8, 2008 at 3:38 pm

    As of 2:30 p.m. on Monday, December 8, still no DSL service at our business. We have had to switch to Digital Path. Any news at all?? I need to know if we should switch to another service for this week / month.

  2. December 8, 2008 at 5:50 pm

    Everybody knocked out by the December 2nd outage should be fixed at this point. Anybody still having problems in the area should contact technical support for normal DSL troubleshooting.

  3. Dane Jasper
    December 12, 2008 at 12:42 pm

    This outage only lasted about 40 minutes, so any problems you’re having Russell would be related to something else!

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