Category: Uncategorized

Starting around 3:00 AM this morning, emails have been going out to our customers instructing them to provide their password for email maintenance. The email is a phishing scam. Phishing is a type of malicious email designed to acquire personal information and aid in Identify Theft. Sonic.net will never ask for account details via email.

We have blocked the source of the phishing scam, and we are in the process of contacting every customer who has replied to fraudulent e-mail. Please call Sonic.net Support if you need your password reset.
– Adam and Josh

Our phone system is not taking incoming calls this morning.  We are working with the phone system and phone line providers to get the issue resolved as soon as possible.  Please feel free to use our LiveHelp system linked to from the navigation pane of the website, or email support@sonic.net for non-urgent requests.  Thank you for your patience.

Update — We have isolated the issue to our phone line provider and they are continuing to work on resolving the issue as soon as possible.  We will continue to work with them until this has been resolved.  The network operations hotline is still in service for co-location, and hi-cap customers.  Thank you again for your patience.

Update 10:21a.m. — Phone lines are back up at this time.

We have updated our Web Mail software at https://webmail.sonic.net/atmail/ to the latest vendor release.

This release addresses many of the concerns our customers had with the previous release and adds a few new features; most important of which is full support for the latest release of the Firefox browser (Firefox 3).

If you have not tried our Web Mail software, please do give it a try and send feedback to support@sonic.net. The software offers three interfaces (Advanced, Simple and Basic) which allows our customers to choose the right Web Mail experience for themselves. If you have a mobile phone with web capabilities, you can visit http://m.sonic.net/ for email access from your mobile phone.

One of our DSL customers in San Francisco was the target of a denial of service attack. We have blocked the offending traffic and all services are operating normally. Customers who shared the DSL termination hardware with the targeted customer might have seen 10 or 15 minutes of spotty Internet connectivity. -Nathan and Jared

Sonic.net wireless services for the city of Petaluma were offline from 3:00am to 6:00am. The problem was isolated to a portion of the network within the Sonic.net building. We resolved the issue by moving traffic to a different path through the system. Service is fully restored with all customers online at full bandwidth. – Jason and Nathan

Our apologies, this post from 2003 was accidentally resurrected and resent to our lists during some house cleaning.  This offer has expired and is no longer available.  We’re sorry for the bother.  -Kelsey

Mon Apr 14 16:30:23 PDT 2003 — DSL equipment rebate offer. Sonic.net is offering a rebate (as credit to your Sonic.net account) for the $99 cost of a DSL modem for all new SBC-ASI DSL signups this month.

Order SBC-ASI DSL today from Sonic.net, with prices starting at $31 per month (in addition to your current ISP fee). For more information, and to order, please visit:

http://sonic.net/sales/broadband/dsl/

Offer expires April 30th, so order soon! -Dane

Update – this offer has been extended until the end of May. -Dane