Phone system outage

Our phone system is not taking incoming calls this morning.  We are working with the phone system and phone line providers to get the issue resolved as soon as possible.  Please feel free to use our LiveHelp system linked to from the navigation pane of the website, or email support@sonic.net for non-urgent requests.  Thank you for your patience.

Update — We have isolated the issue to our phone line provider and they are continuing to work on resolving the issue as soon as possible.  We will continue to work with them until this has been resolved.  The network operations hotline is still in service for co-location, and hi-cap customers.  Thank you again for your patience.

Update 10:21a.m. — Phone lines are back up at this time.

2 comments for “Phone system outage

  1. Patricia Anderson
    August 8, 2008 at 9:42 am

    I am curently without phone service. Is there a problem. central and union hills

  2. kavan
    August 8, 2008 at 10:44 am

    We have not heard any reports of phone system or phone line problems today. It sounds like you should contact 611 to see if they are aware of the issue you are experiencing, and if they have an estimated time to repair.

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