Category: Uncategorized

Tonight at 10pm the shell server will be rebooted to address an issue causing slow login. Services should be restored within a few minutes.

Update 12:36 AM: This work is now complete.

Tonight, 3/29/22, starting at 11:59 PM, we will be performing non-intrusive maintenance on core routing equipment in our northern California network.

We do not expect this work to cause any customer impact. The maintenance window is open until 4 AM.

-Network Engineering

Update 1:15 AM: This work is now complete.

Thursday, 3/31/2022, starting at 11:59 PM, we will be performing intrusive maintenance affecting Fusion and FlexLink copper customers in Orange. Expected down time within the maintenance window is approximately 30 min. The maintenance window is 4 hours.

-Network Engineering

Update 1:04AM: This work is now complete.

Tonight, 3/24/22, starting at 11:59 PM, we will be performing non-intrusive maintenance on core routing equipment in our northern California network.

We do not expect this work to cause any customer impact. The maintenance window is open until 4am.

-Network Engineering

Update 4:04AM: This maintenance is now complete.

On March 23rd, starting at 2am, we will be performing maintenance on equipment serving the edge of the Sonic network. Customers may experience moments of routing instability, however, no connectivity interruption is expected. This maintenance window is 2 hours.

Update 8:30am – Repairs are completed and the outage has been resolved. If you are still without service please contact customer support.

Update 2:45pm – We have determined that the issue is being caused by an upstream vendor and have opened escalated tickets with them to work on a resolution. We do not have an ETR currently, but will post an update as soon as we’re able.

Update 12:30pm – Our engineers are estimating the time to repair and restore service is 2 hours.

We are currently experiencing an outage in the Fairfield area. Our network engineers are aware of the issue and are currently investigating the issue.

Update: Maintenance complete.

Update: This maintenance has been rescheduled for tonight 3-23 at 10PM PST.

Tonight beginning at 10PM PST we will be applying upgrades to our customer VPN server cluster.  As each node in the cluster is upgraded active sessions to it will be disconnected but your client should be able to reconnect immediately, and we expect to complete the maintenance within 1 hour.

Update 3/23/22 1:00 AM: This maintenance is now complete.

Update – Maintenance has been postponed to Tuesday, 3/22/2022, starting at 11:59pm

Thursday, 3/17/2022, starting at 11:59 PM, we will be performing intrusive maintenance affecting Fusion and FlexLink copper customers in Anaheim. Expected down time within the maintenance window is approximately 30 min. The maintenance window is 4 hours.

-Network Engineering

Update 3/16/22 3:36A: This maintenance is now complete.

Tomorrow night (3/16/22), starting at 2:00 AM, a small subset of customers in the San Francisco area will experience a brief service interruption while we perform maintenance. The expected down time is about 15 minutes while equipment upgrades. The maintenance window will be 4 hours.

Update 3/11/22 2:57A: This maintenance is now complete

Tomorrow night (3/11/22), starting at 2:00 AM, a small subset of customers in the San Francisco area will experience a brief service interruption while we perform maintenance. The expected down time is about 15 minutes while equipment upgrades. The maintenance window will be 4 hours.