Update 3:12am Maintenance postponed
Thursday, 04/08/21, starting at 2:00 AM, we will be performing intrusive maintenance affecting Fusion and FlexLink copper customers in Oakland, Berkeley, Albany, Moraga, Hercules, San Ramon,San Rafael, Tiburon, Ignacio, Larkspur. Expected down time within the maintenance window is approximately 30 min. The maintenance window is 2 hours.
-Network Engineering
Update 3:12am Maintenance postponed
Wednesday, 04/07/21, starting at 2:00 AM, we will be performing intrusive maintenance affecting Fusion and FlexLink copper customers in San Francisco. Expected down time within the maintenance window is approximately 30 min. The maintenance window is 2 hours.
-Network Engineering
Today at 10:50am our VPN server was rebooted in error. All services have been restored, we apologize for any inconvenience this may have caused.
Update: Maintenance complete.
Tomorrow, March 23rd, beginning at 10 PM we will be applying upgrades to multiple systems, including our customer VPN server. Any down time should be very brief, and we expect to complete the maintenance within 2 hours.
Update 3/23/21 3:31AM : This maintenance is now complete.
Tomorrow night (3/23/21), starting at 2:00 AM, small groups of Fusion fiber customers will experience a brief service interruption while we perform maintenance. The expected down time is about 15 minutes while their equipment reboots. The maintenance window will be 4 hours.
– Network Engineering
Update 3/19/21 3:05AM: This work is now complete
Tomorrow night (3/19/21), starting at 2:00 AM, a small subset of customers in the San Francisco area will experience a brief service interruption while we perform some maintenance. The expected down time is about 15 minutes. The maintenance window will be 4 hours.
– Network Engineering
Update: 3:35:am. This maintenance is complete.
Thursday, 3/18/2021, starting at 2:00 AM, we will be performing intrusive maintenance affecting Fusion and FlexLink copper customers in Santa Rosa, Petaluma, Rohnert Park, Cotati, Occidental, Guerneville, Fort Bragg. Expected down time within the maintenance window is approximately 30 min. The maintenance window is 2 hours.
-Network Engineering
Update – 1:40pm:
The outage has been cleared, and connectivity should be restored. If you continue to experience any issues, please give our support team a call at your earliest convenience.
We are experiencing service issues that are impacting our East Bay fiber users. We’re looking into the problem and are working to resolve it as soon as possible. We will update this post as we get more information and an ETR.
We experienced a short outage where calls to technical support did not get through. We believe the issue is resolved as of 8:23am. If you tried to reach support but did not get through please try again. If you experience any issues contacting technical support over the phone please let us know via email, social media post, sms, or commenting here.
Update 9:49 3/11/2021 We currently have an ETR of 3/16. This ETR is subject to change and we will keep you updated as we get more information
We aware of an outage impacting a subset of legacy services across Northern California.
We’re investigating the underlying issue and working to restore connectivity as soon as possible. We apologize for any inconvenience and will provide more information as it becomes available.
-Sonic Support