Service issues in East Bay 03-15-2021

Update – 1:40pm:

The outage has been cleared, and connectivity should be restored. If you continue to experience any issues, please give our support team a call at your earliest convenience.


We are experiencing service issues that are impacting our East Bay fiber users. We’re looking into the problem and are working to resolve it as soon as possible. We will update this post as we get more information and an ETR.



6 comments for “Service issues in East Bay 03-15-2021

  1. Hi Luis,

    This should be unrelated to anything in the Mission. If you give technical support a call, they can identify the issue and get you reconnected.

  2. Hi Sarah,

    The outage was just cleared, and service should be up and running. If you’re still having problems, give tech support a call, and we troubleshoot the issue.

  3. Our service is down in Brentwood this morning. Any ETA on when service will be restored would be appreciated

  4. Service should have been restored just prior to 12pm. Let us know if you continue to experience any issues.

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