Category: Uncategorized

Update: Maintenance is complete.

Tonight beginning at 11pm we will be applying upgrades to multiple systems across our infrastructure.  Any downtime to systems should be very brief, and we expect to complete the maintenance within 2 hours.

Update(12:39am): Maintenance complete. All services should be restored, so if any service issues remain, please contact support in the morning for individual assistance.

Tonight, September 3rd, starting at 11:59pm, we will be performing maintenance on a small subset of Legacy DSL subscribers in Northern California. Expected service interruption for the affected users is 10 minutes.

-Network Engineering

Update 9/4/20 1:43AM: This maintenance is now complete.

Tomorrow night, Sep 3rd, starting at 11:59pm, we will be performing maintenance on equipment serving the edge of the Sonic network. Customers may experience moments of routing instability, however, no connectivity interruption is expected. This maintenance window is 4 hours.

-Network Engineering

Update 9/3/20 1:52A This maintenance is now complete.

Tomorrow (9/2/20), starting at 11:59 PM, we will be performing intrusive voice maintenance on equipment serving customers in Albany. Customers will experience a telephone service interruption while we perform this work. The expected down time is about 20 minutes while the equipment reboots. The maintenance window will be 4 hours.

-Network Engineering

Update 9/2/20 1:20AM This maintenance is now complete.

Tonight 9/1/20 at 11:59PM we will be performing a migration on one of our redundant transit links. No customer impact is expected though users may notice traffic routes shift. The maintenance window is 4 hours.

-Network Engineering

Update: 11:50 PM Maintenance is complete.

Sept 1^st  2020 at 11:00 PM we will be performing maintenance on our virtual machine network. We do not expect any service impact with this maintenance.  The window for this maintenance is 4 hours.

~Network Engineering

At approximately 10:00 PM a portion of our Fiber DIA SSE customers are without service and hard down. We are investigating and escalating with our upstream provider to restore service. Updates to follow.

-Network Engineering

Update(9:30AM): All suspect hardware has been replaced. We believe affected customers should now be operational and will continue to monitor the situation.

Update(7:15AM): We are still working towards resolution with the remaining customers that are down

Update(3:03AM): We were able to restore most subscribers via equipment reboot, however a subset of circuits cannot be restored without hardware replacement. We are dispatching with replacement hardware with an ETA of 5AM.

At approximately 10:40PM, equipment serving a subset of legacy DSL subscribers in Northern California had a hardware failure. We are working to restore traffic as quickly as possible but anticipate resolution will require an emergency maintenance reload of the device. Updates to follow.

– Network Engineering

Update 8/28/20 12:44AM This maintenance is now complete.

Tonight (8/27/20), starting at 11:59 PM, we will be performing intrusive voice maintenance on equipment serving customers in San Francisco. Customers will experience a telephone service interruption while we perform this work. The expected down time is about 15 minutes while the equipment reboots. The maintenance window will be 4 hours.

-Network Engineering

Update: This configuration change has been implemented.  Please refer to the below listed forum thread if you have any questions.

On Tuesday, September 1st we will be modifying the configuration of our main VPN server so that IPv6 addresses will be pushed to clients along with the standard IPv4 address. Your client should reconnect automatically after the server is restarted to implement the new configuration. If you would like to test this functionality prior to the scheduled date our beta vpn server (beta.vpn.sonic.net) is currently set up with v6 enabled. If you have any comments, questions, or issues after testing on the beta server please go to this forum and post a reply: https://forums.sonic.net/viewtopic.php?f=13&t=16576
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