Northern California Legacy DSL Outage

Update(9:30AM): All suspect hardware has been replaced. We believe affected customers should now be operational and will continue to monitor the situation.

 

Update(7:15AM): We are still working towards resolution with the remaining customers that are down

 

Update(3:03AM): We were able to restore most subscribers via equipment reboot, however a subset of circuits cannot be restored without hardware replacement. We are dispatching with replacement hardware with an ETA of 5AM.

 

At approximately 10:40PM, equipment serving a subset of legacy DSL subscribers in Northern California had a hardware failure. We are working to restore traffic as quickly as possible but anticipate resolution will require an emergency maintenance reload of the device. Updates to follow.

– Network Engineering

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