Category: Uncategorized

5:27pm: Network functionality has been restored. If you continue to experience any issues with service, please call our technical support team at your earliest convenience.

3:50pm: Network Technicians are on site determining the nature of the issue and are working to restore connectivity.

At 11:45am we became aware of an outage impacting Fusion DSL customers in Sunnyvale. We are actively investigating, and hope to restore service as soon as possible. We appreciate your patience and will provide further updates as we are able.

-Sonic Support

Update: We are rescheduling this maintenance.

Tonight, beginning at 11pm, we will be applying updates to various systems including our customer shell server, database servers, and our VPN servers.  Any service interruptions should be brief and we expect to complete the maintenance within 2 hours.

Update(12:30AM): Maintenance is now complete

Thursday, May 20, starting at 11:59 PM, we will be performing emergency maintenance affecting a small subset of Fusion Fiber customers in Sebastopol. Expected down time is approximately 10 minutes. The maintenance window is 30 minutes.

-Network Engineering

Update: 1:02 AM Maintenance is completed.

Thursday, May 21, starting at 11:59 PM, we will be performing intrusive maintenance affecting Fusion and FlexLink copper customers in Santa Cruz, Santa Clara, and Palo Alto . Expected down time within the maintenance window is approximately 30 min. The maintenance window is 3 hours.

-Network Engineering

Correction: This impacted a subset of DSL customers. If you continue to experience any issues, please powercycle your modem, and call our support team as necessary. We apologize for any confusion.

This morning, 05-20-2020, we experienced a brief outage on our fiber network starting at 8am that was repaired at 8:30am. If you are experiencing a loss of connection on your fiber line please try power cycling your ONT and if issues still persist please reach out to our support team at 855-394-0100.

Update: 12:37AM: This maintenance is now complete.

Beginning at 11:59PM on Thursday, May 20th, we will be performing intrusive maintenance on equipment serving a small portion of Fusion and Flexlink customers in Forestville. The expected downtime is around 15-30 minutes for this operation. Maintenance window is until 2:00AM

Update(2:16am) – Maintenance is now complete.

Tuesday, May 19, starting at 11:59 PM, we will be performing intrusive maintenance affecting Fusion and FlexLink copper customers in San Francisco. Expected down time within the maintenance window is approximately 30 min. The maintenance window is 3 hours.

-Network Engineering

Update: 1:22 AM Maintenance is completed.

On May 19^th 2020 at 11:59 PM for a small subset of customers in San Francisco we will be updating the firmware for Sonic Fiber Small Business optical network terminals. During a 5 hour maintenance window there will be a 2 to 5 minute service interruption while the ONT reboots.

~Network Engineering

Update 5/15 2:38am: This maintenance is now complete

Tomorrow night 5/14 at 11:59pm we will be performing intrusive maintenance for equipment serving our copper Fusion and Flexlink customers in the Forestville and Healdsburg areas. The maintenance window is 4 hours long. Expected down time in each area is 30 minutes.

-Network Engineering