Update (2:35AM): Maintenance complete
Beginning tonight at midnight, we will be performing upgrades on equipment serving a subset of Fusion and Flexlink customers in Oakland. Expected downtime for this operation can be up to 2 hours, but is typically less than 30 minutes for most customers.
-Network Engineering
Update (1:26AM): Maintenance complete
Beginning tonight at midnight, we will be performing upgrades on equipment serving a subset of Fusion and Flexlink customers in San Rafael. Expected downtime for this operation can be up to 2 hours, but is typically less than 30 minutes for most customers.
-Network Engineering
Update (2:35AM): Maintenance complete
Beginning tonight at midnight, we will be performing upgrades on equipment serving a subset of Fusion and Flexlink customers in San Rafael. Expected downtime for this operation can be up to 2 hours, but is typically less than 30 minutes for most customers.
-Network Engineering
Update (12:25AM): Maintenance complete
Beginning tonight at midnight, we will be performing upgrades on equipment serving Fusion and Flexlink customers in Ignacio and Novato. Expected downtime for this operation can be up to 2 hours, but is typically less than 30 minutes for most customers.
-Network Engineering
Update (2:34AM): Maintenance complete
Beginning tonight at midnight, we will be performing upgrades on equipment serving a subset of Fusion and Flexlink customers in Santa Rosa. Expected downtime for this operation can be up to 2 hours, but is typically less than 30 minutes for most customers.
-Network Engineering
Update (1:57AM): Maintenance complete
Beginning tonight at midnight, we will be performing upgrades on equipment serving Fusion and Flexlink customers in Rohnert Park. Expected downtime for this operation can be up to 2 hours, but is typically less than 30 minutes for most customers.
-Network Engineering
Beginning tonight at midnight, we will be performing software upgrades on equipment serving a subset of Fusion Fiber customers in the Sunset District of San Francisco. During this maintenance window, we will also be upgrading Sebastopol. Downtime is expected to be less than 15 minutes.
Update(1:49pm): We are expanding our maintenance to include equipment serving customers in the Brentwood area.
Update(5:29am): Maintenance is now complete
-Network Engineering
Update (1:04AM): Maintenance complete.
Update: This Maintenance has been postponed to tomorrow night at midnight.
Beginning tonight at midnight, we will be performing upgrades on equipment serving Fusion Fiber customers in the Richmond District of San Francisco. Expected downtime for this operation is approximately 10 minutes.
-Network Engineering
A portion of calls to some Sonic telephone numbers are currently experiencing an issue where the source caller will hear a loud buzz similar in sound to a fax transmission. Our customers are commonly reporting little to no audio and a dropped call most commonly due to the source caller hanging up upon hearing this noise.
We have isolated the issue to be outside of our network and thus beyond our ability to repair directly ourselves. We understand the impact it is having on our customers and all parties involved and we are currently working with our vendors around the clock to escalate this issue as quickly as possible. We do not have an exact ETR at this time, but updates will be posted as they become available.
Update:
After extensive troubleshooting to narrow down which telco carrier could have been at fault and many hours actively working with the carrier to replicate and test the issue we are pleased to announce that as of 10:10am on 4/5/2017 this has been marked resolved.
The scope of the disturbance was isolated to calls originating outside of our serving LATA (722) and destined for telephone numbers on Sonic’s local switch. In layman’s terms; long distance calls. A portion of calls that traversed a telco carrier’s switch outside of our network were routed across T1 carrier links, two of which were corrupt. The noise itself was an amplified 60hz hum induced in some DS-1 signaling equipment that connected the offending carrier’s telco switch to the ILEC local switch.
The disruption to both personal and business related telephone service had a real and tangible effect on a portion of the residential and enterprise grade customers that we are proud to serve. From both myself here in the NOC, and all of us at Sonic; We are terribly sorry for the length of time it took to get the aforementioned carrier to acknowledge the issue and to then act upon it.
– Michael Tardif
– Network Operations
Update (12:35AM): Maintenance complete.
Beginning tonight at midnight, we will be performing maintenance on equipment serving Fusion Fiber customers in the Sunset District of San Francisco. We do not expect any downtime.
-Network Engineering