Category: webmail

Webmail Beta Going Live, Squirrel Mail Stays

On Tuesday July 30th our existing beta webmail system is going to be promoted to be our primary client and will replace all currently available clients including SquirrelMail, NutsMail and AtMail.  Due to popular demand, SquirrelMail will be retained at a new URL, https://legacy-webmail.sonic.net/  Users that wish to continue using SquirrelMail are encouraged to change over to the new URL now.  For more information please the forums.

Update: July 30th, 11:45 AM.  The migration to the new webmail platform was completed early this AM.  We fixed several links from our website to the old webmail urls, as well as an issue when browsing directly to webmail.sonic.net without https:// later this morning.


				    

				    
				

					

		

			

	

				

			

						
				


				    
	
Brief webmail outage

	

			

				    

					    
This morning at approximately 10:00 AM a small number of customers may have experienced issues when connecting to our webmail cluster. One of the servers in our webmail cluster started experiencing issues which caused connections to be slower then normal and may have led to browser timeouts. Since connections to the problematic server were slow and not completely failing, our load balancer thought the server was still running correctly and didn’t pull it out of rotation for live traffic. Coincidentally the server in question was scheduled to be replaced today. We are also going to review the configuration of our load balancer so we can prevent problems like this from happening in the future.  -William and the SOC


 


Update:


A small number of customers may have experienced trouble reaching our webmail services from approximately 2:30pm to 3:30pm. This was due to a configuration mismatch between old and new servers. System Operations has performed the necessary fixes to ensure better stability and capacity for the future.


— Joe and the SOC