We are currently experiencing an issue affecting fiber customers located within the Jasper building in San Francisco. We have dispatched a technician to investigate on-site. We will update this message when we have more information.
Update (15:00): This issue has been resolved and service to customers has been restored. There was a power outage at the Jasper building. As soon as that outage was cleared Sonic services were restored.
– Andrew & Support
Tonight, starting at 11:59 PM, we will be performing intrusive maintenance affecting a subset of Fusion and FlexLink customers in the East Bay. Expected down time is approximately 30 minutes. The maintenance window will be from midnight to 4 AM.
Update 4:20 AM: The maintenance is now complete. A subset of customers in Albany and Oakland are down due to unforeseen issue’s. We are working to restore connectivity as quickly as possible.
– Network Engineering
Sonic’s SMS support system is currently undergoing an unplanned outage. We are investigating the problem and will update here with updates.
Update: SMS support services have been restored. We have identified the root cause and are taking steps to avoid such occurrences in the future.
Tonight, starting at 11:59PM, we will be performing intrusive maintenance affecting a subset of Fusion and FlexLink customers in the North Bay. Expected down time is approximately 30 minutes. The maintenance window is 6 hours.
Update: The maintenance has been completed. However, a gateway router serving a subset of customers in the San Rafael area has become unresponsive. We’re currently working on resolving the issue. The ETR is 8:00am. We’ll update this post once we have more information.
Update 7:43am: The San Rafael router has been restored.
– Network Engineering
Update: Maintenance is complete.
This evening at 11:59pm the OpenVPN service at ovpn.sonic.net will be briefly interrupted for maintenance. Downtime is expected to last only a few minutes, and afterwards users may need to manually reconnect.
Thank you,
System Operations
Tonight, starting at 11:59PM, customers in Cloverdale and part of Santa Rosa will experience a brief service interruption while we perform some maintenance. Expected down time is about 15 minutes while the equipment reboots. The maintenance window will be 2 hours.
– Network Engineering
Update: 1:04AM – Maintenance has been completed.
Update: Maintenance is complete.
Tonight at 11pm we will be performing updates across a wide array of systems, including mail, webmail, and hosting. Downtime on affected systems should be only a few minutes, and we expect to complete the maintenance within 2 hours.
Tonight, starting at 11:59PM, we will performing maintenance serving Fusion Fiber customers in the Sebastopol area. Expected down time is about 30 minutes while the equipment reboots. The maintenance window will be 2 hours.
– Network Engineering
Update: 2:55AM, Maintenance has been completed.
Update: Maintenance complete.
Tonight at 11pm we will be performing updates across a wide array of systems, including mail, webmail, customer databases and hosting, as well as the VPN server. Downtime on affected systems should be less than a few minutes, and we expect to complete the maintenance within 2 hours.
Update: Maintenance complete.
Tonight at midnight we will be rebooting the OpenVPN server at ovpn.sonic.net for scheduled maintenance. Expected downtime should be on the order of a few minutes. Disconnected clients may need to re-enter credentials after the service comes online.
This post will be edited once work is complete.
-System Operations