System Maintenance

UPDATE: Maintenance complete.

 

Starting at 11:59pm this evening, SOC will be running updates on multiple customer facing systems. The following services may experience brief outages during the maintenance window:

  • VPN
  • Webmail
  • FTP
  • Customer Databases
  • Faxline
  • Member Tools
  • Forums
  • Sonic.com
  • Wiki
  • Fusionbroadband.com

This post will be updated when the maintenance is complete.

San Francisco – Fusion Fiber Maintenance

Tonight at midnight, we will be performing maintenance on equipment serving a small subset of customers in the San Francisco area. We do not expect any impact to service during this maintenance.

Update – Maintenance was completed around 12:30am

– Network Engineering

San Francisco, Oakland, Mountain View – Flexlink and Fusion Intrusive Maintenance

Tonight starting at midnight we will be performing maintenance on a small subset of Fusion and Flexlink customers served out of the San Francisco, Oakland, Mountain View areas.  The maintenance window for this operation is 5 hours with expected customer downtime of 15-20 minutes while the equipment is being swapped out and rebooted.

– Network Engineering

Update – Maintenance was completed around 4am.

KRACK Vulnerability

Early this week a WiFi vulnerably was reported called KRACK (Key Reinstall Attack). This attack affects many wireless client devices and WiFi repeater devices including cell phones, laptops, and wireless extenders.

Sonic supplied WiFi equipment from both Pace and SmartRG operate as wired access points, and as a result are not vulnerable to KRACK. No update or patch is required. But if security updates are necessary in a future situation, note that Sonic remotely manages all Sonic-branded equipment, so we can proactively push configuration changes or new firmware when required.

That said, your client devices may still be vulnerable. In order to protect your devices, we recommend that members keep them updated with the most recent patches provided by the manufacturer. Check your devices for updates, or contact the manufacturer of the devices for information and support.

Sonic

 

 

Fort Bragg, Mendocino – Fusion and Flexlink Intrusive Maintenance

Tonight starting at midnight we will be performing maintenance on Fusion and Flexlink customers served out of the Fort Bragg and Mendocino areas.  The maintenance window for this operation is 4 hours with expected customer downtime of 15-20 minutes while the equipment is being swapped out and rebooted.

– Network Engineering

Update – Maintenance was completed around 3:30am

Rohnert Park – Fusion and Flexlink Maintenance

Tonight starting at midnight, we will be performing maintenance on a subset of Fusion and Flexlink customers in the Rohnert Park area.  Due to redundant Sonic infrastructure, the maintenance should be non-impactful, however it is possible that customers could experience minor packet loss for a very brief moment.  The expected maintenance window will be 2 hours.

-Network Engineering

update(12:53am) Maintenance is now complete.

Customer Care Closing Early

Our support team is closing early tonight due to the fires in Sonoma County. We will continue to monitor the situation as it develops, and will return at 8am tomorrow morning should conditions remain stable.

Thank you for your support & understanding.

-Sonic Support

Customer Care Early Closure

Due to the ongoing fires in Sonoma County we are closing at 6pm PST.

We are paying close attention to the situation as it develops, and will re-open tomorrow, October 12th, at 8am should conditions remain stable or improve.

Thank you so much for your patience, understanding, and support.

-Sonic Support