Tonight at midnight we will be performing maintenence on equipment in Santa Clara. Only a very small subset of our FlexLink customers will be affected for no more than 15 minutes.
Inbound Calling Issues
We are currently experiencing inbound calling issues into our network. We are working to resolve this issue as soon as possible.
Update 10:15pm : We are still currently working to resolve this.
Update 12:21am: Currently still working on resolving the issue.
Update: 11/19 – 4am: Currently still working on a full resolution. Some customers have been restored.
Update: 3:33pm. All customers have been restored.
Fusion/FlexLink Maintenance
Tonight, November 18, starting at 11:59pm, we will be performing maintenance on equipment serving Fusion and FlexLink services in eastern Santa Rosa. Expected downtime is less than 25 minutes.
Update: Maintenance complete
-Tomoc
Legacy DSL Maintenance
Tonight, November 18, starting at 11:59pm, we will be performing maintenance on equipment serving a subset of legacy DSL subscribers in northern California. Expected downtime is less than 10 minutes.
Update: Maintenance complete. Due to an equipment issue, a small set of customers was down for up to 18 minutes.
-Tomoc
Emergency Network Maintenance – San Francisco
Due to issues with a router in a San Francisco pop, customers in this pop will be experiencing a brief 5-10 minute outage
-Tim J.
Non Service Impacting Network Maintenance
12:35AM PST – This maintenance is now complete.
Tonight beginning at 11:59PM PST we will be performing maintenance on several routers in the bay area. No customer impact is expected from this maintenance.
-Tim J.
Fusion/FlexLink Intrusive Maintenance
Update (1:15AM): This maintenance is now complete.
Tonight, beginning at 11:59 PM, we will be performing maintenance on equipment serving Fusion and FlexLink customers in the North Bay area, ranging from San Rafael to Fort Bragg. Expected downtime is less than 15 minutes.
– Robbie
Sonic Services Temporarily Unavailable
This evening a large DDoS attack directed at a host in our datacenter temporarily disrupted customer access to sonic services. The attack was quickly mitigated and services restored.
– Robbie
Fusion/FlexLink Intrusive Maintenance
Update (12:55AM): This maintenance is now complete.
Tonight, beginning at 11:59 PM, we will be performing maintenance on equipment serving Fusion and FlexLink customers in the Sacramento area. Expected downtime is less than 15 minutes.
– Robbie
Mail cluster update
Tonight at 11:59 pm we will be pushing updates to servers in our mail cluster. The following services may experience brief interruptions:
- IMAP/POP3 mail retrieval.
- SMTP
Any interruption of service will be brief.
-Grant and SOC