We are currently investigating an outage involving some FlexLink customers in the San Francisco area following last nights code upgrades. We will update this post when we believe we have found the cause and solution to this issue.
– NOC
Sonic.net Company Picnic
Sonic.net will close early for our 20th anniversary party, Monday August 4th.
The domain name Sonic.net was registered on July 26th 1994. Bill Clinton was president. The Channel Tunnel opened between France and England. Brazil won the World Cup. Forrest Gump was in theaters. Ace of Base was on the radio. The video game Warcraft was first released. Eight megabytes of RAM was pretty impressive. VHS was a thing. We’ve see a lot of changes in two decades, but with the support of our customers, coworkers, and community we look forward to even more.
Our offices and phone center will be closed Monday at 4:30pm for our company picnic and 20th anniversary celebration. We are sorry for any inconvenience, and will be back on duty at 6:00am Tuesday morning. Thank you for your continued support.
System Maintenance
UPDATE: Work is complete.
Tonight at 11:59 pm, we will be updating several customer facing systems. The services impacted will include:
- IMAP
- Web Hosting
- MySQL
- IPv6 Tunnels
Interruptions are expected to be brief.
-Grant and SOC
Fusion/FlexLink Intrusive Maintenance
Update( 1:00AM ): This maintenance is now complete.
This evening, beginning at 11:59PM, we will be performing intrusive maintenance on equipment serving Fusion and FlexLink customers in San Francisco. Expected downtime is less than 15 minutes. A small portion of customers may need to reboot their DSL modems after these code upgrades take place.
– Robbie
Non-Intrusive Bay Area Backbone Maintenance
Tonight beginning at 11:59PM PDT we will begin performing software upgrades on backbone routers in the Bay Area. No customer impact is expected outside of traffic re-routing prior to the upgrades.
-Tim J.
Fusion/FlexLink Intrusive Maintenance
Update (1:00AM): This maintenance is now complete.
This evening, beginning at 11:59PM, we will be performing intrusive maintenance on equipment serving Fusion and FlexLink customers in Sebastopol, Occidental, and Guerneville. Expected downtime is less than 15 minutes. A small portion of customers may need to reboot their DSL modems after these code upgrades take place.
– Robbie
ATM Customer Aggregation Router Reload
Tonight, July 28, starting at 11:59pm, we will be performing a maintenance reload on our ATM customer aggregation routers. This will result in 5-10 minutes of downtime for Business-T and FRATM customers.
Update: Maintenance complete
-Tomoc
Fusion/FlexLink Intrusive Maintenance
7/29/14 – 12:14AM – This maintenance is now complete.
This evening, 7/28/14, beginning at 11:59PM, we will be performing intrusive maintenance on equipment serving Fusion and FlexLink customers in Eastern portions of Santa Rosa. Expected downtime is less than 30 minutes.
-Tim J.
Non-Intrusive Voice Network Maintenance
7/29/14 – 12:13AM This maintenance is now complete.
Tonight 7/28/2014 starting at 11:59PM PDT we will be finishing a software upgrade on portions of our voice network in Santa Rosa. This is expected to take 10-15 minutes and no customer impact is expected from this maintenance.
-Tim J.
Fusion/FlexLink Intrusive Maintenance
Update(1:22AM): We were able to remotely resolve the issue with the problematic card and all affected customers are now back online.
Update(12:51AM): This maintenance is now complete. A single card within a dslam in Mendocino failed to upgrade properly, leaving the customers served from that card offline for the moment. We are working towards a resolution and will update this post when the issue has been resolved.
This evening, beginning at 11:59PM, we will be performing intrusive maintenance on equipment serving Fusion and FlexLink customers in Fort Bragg, Mendocino, and Cloverdale. Expected downtime is less than 15 minutes. A small portion of customers may need to reboot their DSL modems after these code upgrades take place.
– Robbie