Update( 12:45AM ): This maintenance is now complete.
This evening, beginning at 11:59PM, we will be performing intrusive maintenance on equipment serving a small portion of Fusion and FlexLink customers in Oakland. Expected downtime is less than 15 minutes.
– Robbie
Today, August 12, starting at 1:50pm, links serving the Benicia center office went down. We are working to restore service as soon as possible.
Update: We have routed around the failed infrastructure, and service is restored
-Tomoc
A portion of users in the Oakland area may notice an up to a 10 minute interruption in their service while we perform a emergency maintenance procedure in the area. We apologize in advance for any inconvenience this may cause.
– Robbie
Tonight beginning at 11:59PM PDT we will be performing non-intrusive network maintenance on equipment facing our voice network in Santa Rosa. This maintenance is expected to last 5-10 minutes.
-Tim J.
This morning, roughly for the hour between 8:00am-9:00am, Fusions users in eastern Santa Rosa where unable to use their connection due to an issue with DHCP. We have located the problem and will be working with our vendor to prevent this issue from coming up again.
– Noc
Update (3:20AM): This maintenance is now complete. A very small number of customers in the Berkeley area are currently offline due to a failed ADSL2+ card. We are dispatching a technician first thing in the morning to replace the problematic card.
This evening, beginning at 11:59PM, we will be performing intrusive maintenance on equipment serving Fusion and FlexLink customers in Richmond, Albany, Alameda, Oakland and Berkeley . Expected downtime is less than 15 minutes. A small portion of customers may need to reboot their DSL modems after these code upgrades take place.
– Robbie
We are currently investigating the cause of an instability issue on our web cluster. At 10:45 this evening, some of our hosted websites became intermittently reachable, and continued to have problems for roughly 5 minutes. At this time we have restored reach-ability, and we are looking for the source of the problem to prevent further interruptions.
Grant and William, SOC
Update( 7:58 PM): While the issue turned out to be bigger than expected, all affected customers should now be online.
A small portion of legacy DSL customers in the LA area are currently offline due to a possible atm port failure. We are currently in the process of migrating customers off of the affected device.
– Robbie
Update( 12:12AM ): This maintenance is now complete.
Tonight, beginning at 11:59 PM, we will be performing maintenance on equipment serving legacy DSL customers in the LA area. Expected downtime is around 15 minutes.
– Robbie
Today, August 3, starting at 5:20pm, links serving Fusion/FlexLink customers in the Fort Brag and Mendocino areas went down. We are currently investigating the issue and will update as soon as we have more information.
Update: A traffic accident in Mendocino caused a fiber cut that appears to be the root cause of this outage. Still no ETR, but we will update as more information becomes available.
Update: AT&T has found the cable cut and has dispatched to start repairs. They will attempt to pull slack in the cable in order to restore service tonight, however there is no ETR until the extent of the damage has been fully assessed.
Update: A splice team is on site with an ETR of 7:15am
Update: AT&T has encountered trouble while restoring service with a new ETR of 10:45am
Update: AT&T splicers are still working in an effort to restore service, currently no ETR
Update: AT&T has discovered that the affected fiber cable was damaged in more than one place. They are currently working to repair the additional damage.
Update (9:25pm): AT&T has notified us that they are currently working on our fiber spans
Update: (12:52am): AT&T was unable to use existing damaged cable, and has an ETA of 3:00am for 6500ft of new cable so they can begin splicing
Update (9:57am): AT&T has located cable and brought it onto the job site. Latest ETR is 4:00pm
Update (2:53pm): Service appears to be restored, however we have not received confirmation from AT&T that our circuits are stable. We will update again as soon as any additional information is available.
Update (11:26pm): At 11:15pm, connectivity was lost for approximately 10 minutes while finalizing repairs. Redundant circuits have been restored and we do not anticipate any further service interruption. We apologize for this inconvenience and appreciate your patience. – Tomoc and the Sonic Team
-Tomoc