Intrusive FRATM Maintenance

This Monday, January 20, starting at 11pm, we will be performing maintenance affecting FRATM customers in the Sacramento area. Expected downtime is 30 minutes.

Update January 20th 11:07pm – This maintenance is now complete. Actual downtime was under 1 minute.

-Nathan

Emergency Router Maintenance

Update (12:25AM) – This maintenance is now complete.

Tonight, starting at 11:59 PM,  I will be performing emergency maintenance on a router that services FlexLink Long Range customers in the eastern Santa Rosa area. Downtime is expected to be less than 15 minutes.

– Robbie

NTP Vulnerability Fix

We are working with our CPE vendor, Pace, to patch a vulnerability in the 4111N CPE that leaves the device vulnerable to NTP amplification attacks.
A patch will be pushed to all Pace 4111Ns on our network as each device checks in with the ACS over the next 24 hours. Rebooting the device will allow the patch to be applied immediately. Connectivity should not be interrupted as a result of this update.
– Adam E. and the Support Team.

Fusion/FlexLink Intrusive Maintenance

This evening, beginning at 12:00AM, we will be performing intrusive maintenance on equipment serving Fusion and FlexLink customers in the Sacramento area. This will also include customers in North Highlands, Woodland, Fair Oaks, and Orangevale. Expected downtime is less than 15 minutes for affected customers.

-Tim

Update: This maintenance window has been rescheduled for this evening at 12:00AM.

Network Maintenance

Tonight, January 13, starting at 11:59 pm, we will be performing maintenance on equipment serving FRATM and Business-T in northern California, as well as equipment serving a small subset of legacy DSL subscribers in the Bay Area and Los Angeles. Expected downtime is less than 10 minutes.

Update: Maintenance complete.

-Tomoc

System upgrades

UPDATE: Upgrades complete.

Tonight we will be performing upgrades to our mail servers starting at 11:59 pm. Downtime is expected to be brief.

 

–Grant and SOC.

Fusion billing error

For a subset of Sonic.net Fusion and business voice customers who were billed on January 5th 2014, Federal Universal Service and State 911 tax amounts were computed in error. Credits have been applied to all affected customer accounts.

-Dane

Fusion/FlexLink Intrusive Maintenance

This evening, beginning at 12:00AM, we will be performing intrusive maintenance on equipment serving Fusion and FlexLink customers in Petaluma, Santa Rosa, and Windsor. Expected downtime is less than 15 minutes.

-Tim

Non-intrusive Voice Maintenance

1/1/2014 12:21AM PST – This maintenance is now complete.

Tonight at 11:59PM PST we will be performing a software upgrade of core voice equipment in Santa Rosa. No service impact is expected with this upgrade.

-Tim J