We are presently experiencing an inbound calling issue impacting customers on the Sonic telecom network. We are working to identify the cause of problem and repair said issue. Further update will be provided upon resolution.
-Sonic NOC
Update: As of 12:30 pm today the issue with inbound calls to Sonic telecom network should be resolved.
-Sonic NOC
2/11/14 – 12:13AM PST – This maintenance is now complete.
Tonight at 11:59PM PST, we will be performing intrusive maintenance on equipment serving Fiber DIA customers in Northern California. The expected outage time for this should be less than 15 minutes.
-Tim J.
Tonight, beginning at 11:59 PM, we will be performing major maintenance on networking equipment that serves Fusion and FlexLink customers in the Healdsburg, Ukiah, Mendocino, and Fort Bragg areas. While users may experience brief moments on network instability, we do not anticipate any downtime as a result of this operation.
– Robbie and Tomoc
At 2:30pm today our primary technical support number in Santa Rosa, 1-707-547-3400, started returning busy signals. We are working with our vendors to get this resolved as soon as possible.  We have a tentative ETR of 4:00pm. Our toll-free contact number of 1-888-766-4233 continues to work normally.
Update (6:15PM): Initial troubleshooting on the 707-547-3400 circuit has led to investigation being forwarded to the LEC. We expect resolution sometime tonight, but have no ETR. Again, our Technical Support staff can still be reached via our toll-free 1-888-766-4233 alternate number. Thank you for your patience.
Update (11:25AM): Further troubleshooting continued late last night and through the morning. Our latest ETR is noon.
Update (11:57AM): Service to our primary technical support number was restored at approximately 11:40AM today.
Update 1/27/14 (12:45PM): At approximately 12:30PM our primary technical support number went offline. We are coordinating with our vendors to get this resolved as soon as possible. Again, our 1-888-766-4233 toll-free number is still available.
Update 1/27/14 (3:10PM): 707-547-3400 is responsive as of 2:50 today. Our vendor has replaced an outside cable span. We do not anticipate any further issues.
Update (12:41AM): This maintenance is now complete.
Tonight, starting at 11:59 PM, Â I will be performing further maintenance on a router that services FlexLink Long Range customers in the eastern Santa Rosa area. Downtime is expected to be less than 45 minutes.
– Robbie
This Monday, January 20, starting at 11pm, we will be performing maintenance affecting FRATM customers in the Sacramento area. Expected downtime is 30 minutes.
Update January 20th 11:07pm – This maintenance is now complete. Actual downtime was under 1 minute.
-Nathan
Update (12:25AM) – This maintenance is now complete.
Tonight, starting at 11:59 PM, Â I will be performing emergency maintenance on a router that services FlexLink Long Range customers in the eastern Santa Rosa area. Downtime is expected to be less than 15 minutes.
– Robbie
This evening, beginning at 12:00AM, we will be performing intrusive maintenance on equipment serving Fusion and FlexLink customers in the Sacramento area. This will also include customers in North Highlands, Woodland, Fair Oaks, and Orangevale. Expected downtime is less than 15 minutes for affected customers.
-Tim
Update: This maintenance window has been rescheduled for this evening at 12:00AM.
Tonight, January 13, starting at 11:59 pm, we will be performing maintenance on equipment serving FRATM and Business-T in northern California, as well as equipment serving a small subset of legacy DSL subscribers in the Bay Area and Los Angeles. Expected downtime is less than 10 minutes.
Update: Maintenance complete.
-Tomoc