Tonight, October 9th, starting at 11:59pm, we will be performing maintenance on equipment serving our Santa Rosa data center. No customer impact is expected for this maintenance window.
-Tomoc
Update: While performing this maintenance, a software bug on a redundant set of routers caused intermittent reachability to several Sonic.net services between 12:15am and 1:00am. All services have been restored at this point, and we are working with our vendors to ensure this does not happen again.
Tonight, October 3rd, starting at 11:59PM, we will be performing maintenance on several routers that serve legacy dsl customers customers in Northern California. Expected downtime is less than 15 minutes.
– Robbie and Tomoc
Update: Maintenance completed successfully
Today, at 11:37AM, one of our atm switches serving FRATM and Business-T customers experienced a software failure and rebooted. As of 11:48AM the switch is back online and working normally. We are currently investigating the cause of the failure.
– Noc
Tonight, October 1, 2012, starting at 11:59pm, we will be performing upgrades on some of the networking equipment in our Santa Rosa data center. These upgrades should not cause down time for any Sonic.net connections or services.
-Tomoc and Kelsey
Update: Upgrades are complete
Tonight, October 1st, starting at 11:59PM, we will be performing maintenance on routers that serve Business-T and FRATM customers in Northern and Southern California. Expected downtime is less than 10 minutes.
– Robbie
Update: Router maintenance complete, customer down time was less than 10 minutes
At 8:57PM a port on one of our ATM aggregation switches failed, taking a small subset of Bay Area legacy DSL customers offline. We are working to re-route these customers to a working port as soon as possible.
-Tim
Update: All customers have been re-routed and are back online.
Tonight, September 27th, starting at 11:59PM, we will be performing maintenance on equipment serving legacy dsl customers in the Sacramento and Bay areas. Expected downtime is less than 15 minutes.
– Robbie and Tomoc
Update: This maintenance window is being pushed to a future date
Tonight, September 26, 2012, starting at 11:59pm, we will be performing upgrades on some of the networking equipment in our Santa Rosa data center. These upgrades should not cause down time for any Sonic.net connections or services.
-Tomoc
Update: Maintenance completed successfully
Tonight, September 18th, starting at 11:59PM, we will be performing maintenance on equipment serving legacy dsl customers in the Sacramento area. Expected downtime is less than 15 minutes.
– Robbie and Tomoc
Today, September 17, at 5:22PM, a blade in one of our core routers stopped passing traffic. All traffic immediately switched to redundant links, however Fusion/FlexLink voice customers may have experienced a dropped call.
– Tomoc, Tim, Robbie and Nathan
Update: We will be performing emergency maintenance on one of our core routers tonight, September 17th, at midnight. We do not expect any customer impact as a result of this operation.
Update 2: We have replaced the suspected failing blade. There was no impact to customer voice calls.