Earlier tonight, around 11:30PM, we experienced a failure on equipment servicing legacy dsl customers in the Chico area. The affected circuits have been migrated to backup equipment and are now back online.
Legacy DSL Maintenance
This Wednesday, April 11th, starting at 12:01 am, we will be performing maintenance on equipment servicing legacy DSL customers in northern California. Some customers may experience a loss of connectivity for up to 5 minutes during this maintenance window. Fusion and Flexlink customers will be not be affected by this operation.
– Robbie, Tomoc and Jared
Update: Maintenance completed successfully, all service has restored.
Legacy DSL Maintenance
This Thursday, April 5th, starting at 11pm, we will be performing a variety of maintenance operations on equipment servicing legacy DSL customers in northern California. We will be avoiding downtime as much as possible but customers may experience a loss of connectivity for up to 15 minutes during this maintenance window.
– Robbie, Tomoc and Jared
Update: All work has been completed. A small subset of customers would have experienced 5-10 minutes of downtime during parts of the work.
Intrusive Network Maintenance
This Tuesday, April 3 at 12:01 AM, we will be performing maintenance reloads on equipment serving Legacy DSL in San Francisco/bay area, Sacramento, Fresno and San Diego. Expected down time is between 5-10 minutes.
-Tomoc and Robbie
Update: The maintenance work was completed successfully and all impacted customers are back online.
Legacy DSL Packet Loss
We are currently investigating a packet loss issue for a subset of our legacy dsl customers in northern California. We will provide an update on this issue shortly!
-NOC
This issue has been tracked down to a failing port in our network. The affected customers have been migrated off of the port and their service restored.
ATM Customer Aggregation Router Reload
This Tuesday, March 27 at 12:01 AM, we will be performing a maintenance reload on our ATM customer aggregation routers. This will result in 5-10 minutes of downtime for Business-T and FRATM customers.
-Tomoc and Robbie
Update: Due to unforeseen circumstances, this maintenance will be done tonight, Thursday, March, 29 at 12:01 AM.
Web Cluster Service Interruption
A configuration change made earlier today on our web cluster to support the redirection service, that is now included with our DNS hosting services, caused some hosted domains to break several hours later. The mistake has been corrected and all services are functioning correctly again.
Non-Intrusive Network Maintenance
Friday, March 23 at 12:01 AM we will be performing non-intrusive network maintenance on one of our LA POPs. This maintenance should not affect connectivity, and should last no more than 10 minutes.
-Tomoc
DSL Aggregation Router Reload
This Wednesday, March 21, at 12:01 AM we will be performing maintenance reloads of six Redbacks that t
erminate traditional DSL service. This will affect some of our Bay Area DSL subscribers.
Expected downtime is 5 minutes.
-Tomoc and Robbie
Update: The scheduled maintenance was completed successfully and all affected customers should be back online.
FlexLink and Fusion Outage
We are currently experiencing an outage affecting FlexLink and Fusion customers in the Menlo Park area. We are investigating the cause of this outage and attempting to restore service as soon as possible. Further updates will be provided shortly.
-Tim and Nathan
Update: A technician has been dispatched to restore service. The current estimated time to restoration is under two hours.
Update #2: Service has been restored as of 1:21PM. The issue was isolated to a piece of IP routing equipment. We will be investigating the root cause of the issue to avoid future occurrences.