Closure for Staff Party

Sonic.net will be closed today from noon to five pm for our annual staff holiday party. Thanks everyone for a great 2011, it has been our best year yet. Our rapidly growing team (135 of us now!) will be raising a glass to toast our customers this afternoon.

Technical support will re-open 5pm-11pm, and we will be returning calls to anyone who has left a message during the closure. Our 24×7 network operations team will be available on call on the NOC hotline for our Enterprise dedicated circuit and colocation customers.

Network Solutions Outage.

Starting around 1pm pst Network Solution’s name servers became unreachable. This problem appears to be isolated to the west coast. Network Solutions has been made aware of the problem, and are  working on a fix.

MySQL 4.1 custsql migration

Tonight, Wednesday December 7th at 12:10 AM we will be migrating all databases currently on our MySQL 4.1 database server to our new MySQL 5.5 server. We are anticipating approximately 2 hours of downtime. -William and the SOC

Update: All services have been migrated to the new server.

Non-Intrusive Network Maintenance

Tonight, Tuesday December 6 at 12:01 AM we will be performing non-intrusive network maintenance on one of our Santa Rosa POPs. This maintenance should last only 5 minutes and there should not be any customer impact.

-Jared

Update: The maintenance has been completed. No impact to customer traffic was detected.

Customer SQL Server Outage

This morning, at 8:32 AM, one of our customer MySQL servers crashed due to an apparent bug in MySQL.  Additionally, after the crash it was failing to restart.  The trouble was isolated to a specific user’s database, which when manually removed, allowed the MySQL server to start normally.  The server appears to be functioning correctly at this time.

San Jose DSL outage

We have confirmed with AT&T that there is currently a DSL outage in the San Jose area. They are working to resolve the issue but we do not currently have an ETR. Symptoms are that customers have sync but are unable to get on line.

 

Update: The outage should be clear. If your connection is still not working please try rebooting your DSL modem.

DSL Aggregation Router Reload

Tonight, Tuesday November 29 at 12:01 AM, we will be performing a maintenance reload on several legacy DSL aggregation routers that serve some of our customers in the Bay Area and Los Angeles areas. Affected customers will experience 5-10 minutes of downtime as the routers reboot.

-Jared

Update: The maintenance reloads have been completed and all affected customers should be back online.

Legacy DSL Service Degradation

This evening, our support team began tracking an issue causing poor DSL performance for legacy DSL subscribers served by a certain SMS. Upon further investigation, we found a port on our ATM switch to be failing, and causing loss for traffic going across it. We moved the SMS to a different port on the ATM switch, and the performance problem should be resolved now.

-Jared and John

VPN Concentrator Authentication Difficulties

Earlier this afternoon, we made some changes to the authentication service used by our VPN Concentrator, which resulted in an inability to establish new connections to the VPN Concentrator. We tracked down and fixed the configuration problem that caused this issue, and all VPN sessions should be able to connect at this time. We apologize for any inconvenience this caused.

-Jared and Jasper

Brief LATA 3 DSL Outage

At approximately 3:09PM, while performing routine cable maintenance, a telco technician accidentally pulled an incorrect fiber jumper causing a brief outage. This would have affected legacy DSL service for customers in the Sacramento area. The mistake was immediately corrected and service was restored less than a minute later. We apologize for any inconvenience this may have caused.

-Tim and Nathan