This Friday, October 21 at 12:01 AM, we will be migrating all of our legacy DSL subscribers in the Chico area to a new, higher-capacity circuit. This migration will take 20-30 minutes, and affected customers will lose Internet connectivity while the migration is being done.

-Jared and Nathan

Update: The migration has been completed. Due to a DHCP server misconfiguration, dynamic IP DSL customers may have experienced instability in their Internet connection until about 1AM. At this time all migrated customers should be up and running with no problems.

This Thursday October 20 at 12:01 AM we will be performing an equipment upgrade on our backbone at our San Jose POP. We will be routing customer traffic away from the point of maintenance, so there should be no customer impact.

-Jared, Nathan and Matt

Tonight, Wednesday Oct 12 at 12:01 AM we will be performing maintenance on one of our core backbone routers in the telecom network. This maintenance should take 10-15 minutes, and no there should be no customer impact.

-Jared

This maintenance is now completed. The core router is back in service, and there should have been no interruption of service.

We have received confirmation from our vendor regarding a DSL outage that is affecting parts of LATA1.   We are actively working with our vendor to resolve this outage as soon as possible.  At this time we have no estimated time of repair.

Customers on our Fusion platform are unaffected by this outage.

Update: Our vendor reports that the outage was a result of a failing ATM switch within their network.  They have addressed the problem and service should now be restored to all affected users.

If you are still experiencing problems with your DSL service, rebooting your modem may help.  If not, please contact our support group for assistance.

-Chris

This Tuesday, September 27 at 12:01 AM, we will be performing a maintenance reload on our ATM customer aggregation routers. This will result in 5-10 minutes of downtime for Business-T and FRATM customers.

-Jared

We are currently performing emergency maintenance on equipment serving Legacy DSL customers in the San Diego area. We expect 5 to 10 minutes of downtime while the work is performed.

-Tim and Jared

Update: The intrusive maintenance has been completed, and all affected customers should be back online. The trouble found was a failing ATM port in our ATM core that was causing degraded performance for all customers in the San Diego area.

Due to a recent database upgrade the nightly graymail reports were not being delivered to users. We have corrected the issue and are now processing and delivering reports to users. We apologize for any inconvenience this may have caused. -William

Tonight, September 7 at 12:01 AM we will be performing several non-intrusive network maintenance tasks on our Telecom backbone. The work should be completed by 1AM, and no impact is expected to customer traffic.

-Jared and Nathan