This evening, at 12:01AM, we will be performing minor maintenance on one of our ATM switches. The work should only take up to 10 minutes and we do not expect any impact on customer traffic.

-Tim and Jared

This morning our phone lines in to the Sonic.net office are reporting all circuits busy. We are actively working with our vendor who has not yet diagnosed the trouble.

This outage affects inbound and outbound calls through our office phone system. No other services are affected by this outage.

As always, we are are available via email to support@sonic.net.

–Update:  This problem was due to a loss of signaling on our providers network.  The issue has been repaired and our support department is open and taking calls at this time.  Thank you for your patience.

We have been receiving reports this morning of issues reaching hosts in the Sonic network from external sources. We are currently investigating this issue and will provide more information once it becomes available.

-Tim, Nathan, and the NOC

Update: We have narrowed down the problem to our upstream provider Level 3. There was a routing issue inside of their network that has since been resolved. We have confirmed that any connectivity issues should be resolved at this point.

This evening, at 12:01AM, we will be performing backbone and intrusive power maintenance on equipment at the San Rafael (SNRFCA01) central office. We expect the backbone maintenance to have no impact on customer traffic. The power maintenance will cause a brief interruption of service for FlexLink Long Range customers.

Beginning at 2:00AM, we will be performing power maintenance on equipment at the Burlingame (BRLNCA01) central office. We expect this work to cause up to 30 minutes of downtime for Fusion and FlexLink Long Range customers.

-Tim, Jared, Clay, and Monroe

This evening, at 12:01AM, we will be performing maintenance on one of the redundant transport links out of our Santa Rosa datacenter. We do not expect this work to have any impact on live customer traffic.

-Tim and Jared

Update: The transport work is completed. There should have been no interruption of live traffic.

Our team will be taking time off to celebrate a great year and our company 16th birthday, so technical support will be closed from 11am to 6pm this Saturday the 31st.  Support will be open from 6pm to 10pm and Sunday as usual. Sorry for any inconvenience.

Our normal 24x7x365 schedule is still applicable for our on-call network operations team for dedicated business and colocation customers.

This evening, beginning at 10PM, we will be performing non-intrusive power maintenance on equipment at 200 Paul Avenue in San Francisco. We will be moving power sources between redundant loads and do not expect the work to have any impact on customer traffic.

-Tim, Nathan, Jared, and Matt

This evening, Tuesday July 20th at 11PM we will be replacing the failed blade in our core switch. There should be no effect aside from a brief hit in accessibility to news.sonic.net. Any impact should be less than 10 minutes.

-Jared

Update: The card replacement was completed shortly after 11PM, and the core switch was restored to full service at approximately 11:15PM and is functioning normally at this time.

10:28 news.sonic.net is back on-line — we apologize for the inconvenience.

The Sonic.net News cluster (news.sonic.net) suffered a hardware problem and is currently being repaired; we will update you as changes occur.