Albany/Berkeley – Fiber Intrusive Maintenance

Update(3:14 AM) We have restored everyone that we could identify.  If you are experiencing a service outage, please reboot your equipment as this usually restores complications after maintenance.  If issues persist please call tech support.

Update(9/16 1:22 AM) We were able to restore most people, still working on the restoration of other customers.

Update(9/16 12:48 AM) During maintenance one of the pieces of equipment serving customers went unreachable.  We are dispatching someone to assist with troubleshooting.  We will update when we have more info.  ETA is roughly 70 mins for someone to get on site.

Thursday (9/15/22), starting at 11:59 PM, a subset of residential and business customers in the Albany and Berkeley areas will experience a brief service interruption while we perform some maintenance. The expected downtime is about 30 minutes while the equipment upgrades. The maintenance window will be 4 hours.

– Network Engineering

Berkeley – Fiber Intrusive Maintenance

Update 9/14/22 1:55AM: Tonight’s maintenance is successfully completed.

Wednesday (9/14/22), starting at 1:00AM, a subset of customers in the Berkeley area will experience a brief service interruption while we perform some maintenance. The expected down time is about 30 minutes while the equipment upgrades. The maintenance window will be 2 hours.

– Network Engineering

System Maintenance

Tonight, September 7 2022, we will be rebooting several public-facing systems including VPN for updates. Downtime for each system is expected to be no more than a few minutes, and all work should be completed within two hours.

Update 12:10am:
Maintenance complete.

Berkeley – Fiber Intrusive Maintenance

Update 9/2/22 2:20AM: Tonight’s maintenance is successfully completed.

Friday (9/2/22), starting at 1:00AM, a subset of customers in the Berkeley area will experience a brief service interruption while we perform some maintenance. The expected down time is about 30 minutes while the equipment upgrades. The maintenance window will be 2 hours.

– Network Engineering

Sebastopol – Emergency Fiber Intrusive Maintenance

Update(12:30) Maintenance is now complete.

 

Wednesday night (8/31/22), starting at 11:59PM, a small subset of customers in the Sebastopol area will experience a brief service interruption while we perform maintenance on hardware serving their connections. The expected down time is about 10 minutes. The maintenance window will be 1 hours.

– Network Engineering

Albany/Berkeley – Fiber Intrusive Maintenance

Update(1:19am) This maintenance is now complete.

 

Friday morning (9/2/22), starting at 12:00AM, a subset of fiber and Business fiber customers in the Albany and Berkeley areas will experience a brief service interruption while we perform maintenance on hardware serving their connections. The expected downtime is about 45 minutes. The maintenance window will be 4 hours.

– Network Engineering

Northern California Service Disruption

Update 8/28/2022 3:16 AM: The failed hardware has been replaced and full redundancy has been restored.

Today 8/27/2022, around 6:20 PM Sonic experienced a hardware failure on one of our main edge routers. The symptoms indicated a restart of the affect line card would resolve the issue, so we did so. Upon booting, the previously failed interfaces began discarding all outbound traffic, causing routing failures towards some internet destinations from 7:00 PM to 7:15 PM. We have taken the affected piece of hardware out of service and our redundant edge router is taking over the traffic. As of now, we appear to be stable. We are working on dispatching out to replace the failed hardware to restore full redundancy.

-Network Engineering

Mail service outage

UPDATE: 10:59pm Mail access restored.

 

During maintenance this evening starting at roughly 10:40 pm, our IMAP/POP3 cluster suffered a service impacting failure. We are working to restore mail access as soon as possible.

– SOC

Albany/Berkeley – Fiber Intrusive Maintenance

Update(3:05) Maintenance is now complete.

 

Friday morning (8/26/22), starting at 1:00AM, a subset of fiber customers in the Albany and Berkeley area will experience a brief service interruption while we perform maintenance on hardware serving their connections. The expected downtime is about 45 minutes. The maintenance window will be 4 hours.

– Network Engineering