Update 3:21AM: Maintenance is now complete.
Friday(10/7/22) morning, starting at 2:00 AM, we will be performing intrusive maintenance affecting a subset of Sonic Business Fiber customers in Ignacio, Petaluma and Santa Rosa. The expected down time is approximately 60 minutes. The maintenance window is 3 hours.
– Network Engineering
Update – 1:05am Maintenance complete
Thurssday (9/29/22), starting at 11:59AM, customers in the Mountain View area will experience a service interruption while we perform some maintenance. The expected down time is about 1 hour while the equipment is replaced. The maintenance window will be 4 hours.
Update (12:58AM): Maintenance is complete.
Thursday – 9/29/2022, beginning at 11:59PM, we will be performing intrusive maintenance affecting a subset of Sonic Business and Residential Fiber customers in Brentwood. Expected downtime is roughly 30 minutes. The maintenance window is set for 4 hours.
-Network Engineering
Update: 12:25 AM Maintenance is now complete. We have restored everyone that we could identify. If you are experiencing a service outage, please reboot your equipment as this usually restores complications after the maintenance. If issues persist, please call tech support team.
Wednesday (9/28/22), starting at 11:59 PM, residential and business customers in the San Bruno area will experience a brief service interruption while we perform some maintenance. The expected downtime is about 30 minutes while the equipment upgrades. The maintenance window will be 4 hours.
– Network Engineering
Update – 12:35am Maintenance complete
Monday, 9/26/22, starting at 11:59 PM, we will be performing maintenance on equipment serving our SSE platform. This maintenance window is 4 hours with expected downtime of 60 minutes.
-Network Engineering
Update – 12:21am Maintenance complete
Thursday, 9/22/22, starting at 11:59 PM, we will be performing maintenance on equipment serving our SSE platform. This maintenance window is 4 hours with expected downtime of 60 minutes.
-Network Engineering
Update (12:28AM) Maintenance is now complete. We have restored everyone that we could identify. If you are experiencing a service outage, please reboot your equipment as this usually restores complications after maintenance. If issues persist please call tech support.
Thursday (9/22/22), starting at 11:59 PM, a subset of residential and business customers in the Albany and Berkeley areas will experience a brief service interruption while we perform some maintenance. The expected downtime is about 30 minutes while the equipment upgrades. The maintenance window will be 4 hours.
– Network Engineering
Update – Maintenance not completed successfully, ran into issues that extended the downtime. All service has been restored. Future maintenance will need to happen here.
Monday (9/19/22), starting at 11:59AM, customers in the Mountain View area will experience a service interruption while we perform some maintenance. The expected down time is about 1 hour while the equipment is replaced. The maintenance window will be 4 hours.
Sonic’s network just experienced a brief service disruption from certain upstream routes. We have identified the cause and have remedied. This was a transient routing issue and we do not expect further impact.
~Network Engineering