Mon Jul 14 09:47:47 PDT 2003 — Sonic.net office phones are temporarily down. We are currently experiencing problems with our office and technical support phone lines. We expect to have the problem resolved soon and we apologize for the inconvenience! Our dial-up services are not affected by this outage and all of our other systems and services are working normally. Technical support can always be reached via email to support@sonic.net. -Sonic.net Support

UPDATE: Our office phone services have been restored.

Mon Jul 7 12:46:06 PDT 2003 — Supernews maintenance: Supernews, one of our Usenet news providers, is performing maintenance tasks today and supernews.sonic.net will therefore be temporarily inaccessible. Sonic.net maintains three separate news servers; if you are unable to reach supernews.sonic.net please try altnews.sonic.net or news.sonic.net. -Sonic.net Support

Mon Jul 7 10:47:14 PDT 2003 — Switch Reboot: The pair of Cisco L3 switches that provide networking services to some of our servers just crashed in unison. Downtime for affected services (outbound mail, shell, internal DNS, and SQL) was under a few minutes. We are working to determine a more stable IOS release for these switches now. -Kelsey, and Nathan

Thu Jul 3 09:17:18 PDT 2003 — Outbound mail to Comcast issues. Comcast has incorrectly blocked mail from one of our outbound mail servers. The result of this is that some mail to Comcast addresses is being refused. We are in contact with Comcast and will have this resolved as quickly as possible. -Sonic.net Support

Wed Jul 2 23:10:25 PDT 2003 — Shell.sonic.net back online: The shell server is back online. The problem: a kernel panic, for which the system shut down as a safety measure. We have booted the latest kernel. No other services but shell were affected. -Scott, Kelsey, and Nathan

Wed Jul 2 22:18:56 PDT 2003 — Shell.sonic.net is offline: We are en route and have an ETR of approximately 30 minutes. -Kelsey, Nathan and Scott.

Thu Jun 26 10:26:57 PDT 2003 — Mail Relay Issues: popb4smtp was broken for a few hours this morning causing some users to receive relay denied messages while trying to send mail through our servers. Additionally, we also uncovered that users on our national roaming access network are not able to send mail to our new mail servers due to anti-spam measures in place. We are in contact with the vendor now to have the ACLs updated. -Kelsey, Nathan, and Matt.

Wed Jun 25 11:43:23 PDT 2003 — Network instability: Our pair of Cisco L3 switches that we use to provide network services to most of our servers have rebooted twice in the past hour. The crashes appear to be related to a BGP bug and unfortunately the bug appears to be tickled on both of them at the same time. We’re relocating what services we can to a different network segment to mitigate the affects of this until we are able to resolve the problems with the 3550’s. -Kelsey and Nathan

Tue Jun 24 22:00:10 PDT 2003 — Graton Rooftop Network Maintenance. Wednesday morning at 9:30am we will be doing network maintenance on the backhaul serving the Graton Rooftop wireless network. The interruption is expected to last less than 5 minutes. -Matt and Bryan

Tue Jun 24 16:59:37 PDT 2003 — Trouble with the SMS 1800: One of the ethernet uplinks from the SMS to our core network started showing errors at 6:30AM this morning. Since then it has flapped a few times and we are just replacing the cabling now to isolate the problem. This problem could be observed by brief loss of connectivity for DSL customers. Coincidentally at the same time that the interface dropped the last time, there also appears to have been fluctuations in the power grid in Santa Rosa– one of our carriers reported that some of their gear upstream from us rebooted and we also noted a brief drop. We are investigating to see if the two events could possibly be related. -Kelsey, Nathan and Russ.