Update 3/16/22 3:36A: This maintenance is now complete.

Tomorrow night (3/16/22), starting at 2:00 AM, a small subset of customers in the San Francisco area will experience a brief service interruption while we perform maintenance. The expected down time is about 15 minutes while equipment upgrades. The maintenance window will be 4 hours.

Update 3/11/22 2:57A: This maintenance is now complete

Tomorrow night (3/11/22), starting at 2:00 AM, a small subset of customers in the San Francisco area will experience a brief service interruption while we perform maintenance. The expected down time is about 15 minutes while equipment upgrades. The maintenance window will be 4 hours.

Update 3/9/22 2:43A: This maintenance is now complete.

Tomorrow night (3/9/22), starting at 2:00 AM, a small subset of customers in the Oakland, Petaluma, San Bruno, San Carlos, and Sebastopol areas will experience a brief service interruption while we perform maintenance. The expected down time is about 15 minutes while equipment reboots. The maintenance window will be 4 hours.

Update 2:55pm 3/07/2022 We were able to escalate with our inbound call provider, and worked with them to find a call routing problem on their side. We will continue to monitor the resolution with this. If you are still experiencing inbound calling issues please contact your support team.

-Network Engineering

Update: 10:00am 3/7/2022 We are still seeing instability with inbound calls to the Sonic network at this time. We are working with our carriers to resolve the issue.

Update: 7:00pm 3/6/22 We have been working with the underlying carrier to repair the issue.

Update: 6:15am 3/6/22 We are still working with our underlying carriers to get this resolved.

Update:  2:11pm – 3/5/22 We are still seeing some inbound calls unable to complete. We are working with our underline carriers to resolve this issue.

Update: 8:19am – 3/5/22 – an intermediate carrier on the call path towards Sonic has routed around the issue. Repeated testing and monitoring by Sonic over the last hour has yielded continuously successful calls. We believe this is now resolved. Please contact us you believe to be still affected.

Update 1:14pm – One of our underlying carriers has identified a widespread network issue, we are working with them to resolve the problem as soon as possible.

We are currently investigating an inbound to Sonic calling issue, from various carriers. Will update with further information.

-Network Engineering

Update 3/4/22 2:34AM: This maintenance is now complete.

Tomorrow night (3/4/22), starting at 2:00 AM, a small subset of customers in the Brentwood area will experience a brief service interruption while we perform maintenance. The expected down time is about 15 minutes while equipment reboots. The maintenance window will be 4 hours.

Update 3/2/22 2:28AM: This maintenance is now complete.

Tomorrow night (3/2/22), starting at 2:00 AM, a small subset of customers in the Burlingame area will experience a brief service interruption while we perform maintenance. The expected down time is about 15 minutes while equipment reboots. The maintenance window will be 4 hours.

Update 1:55pm – This issue has been resolved. Thank you for your patience, we apologize for any inconvenience this may have caused.

We are experiencing an intermittent issue receiving calls to our Call Center. We are working with our vendor to resolve the issue as soon as possible. Customer Care can still be reached via email and SMS.

– Sonic Support

Update: 10:52PM PST Maintenance complete.

Tonight, beginning at 10PM PST, we will be applying updates to multiple systems, including our customer shell server and VPN servers.  Any downtime to affected services should be very brief, and we expect to complete the maintenance within 2 hours.

Update 2/24 3:41AM: This maintenance is now complete.

Tomorrow night (2/24/22), starting at 2:00 AM, a small subset of customers in the Berkeley area will experience a brief service interruption while we perform maintenance. The expected down time is about 15 minutes while equipment reboots. The maintenance window will be 4 hours.

Update 2/11/22 3:25AM: This maintenance is now complete.

Tomorrow night (2/11/22), starting at 2:00 AM, a small subset of customers in the Albany area will experience a brief service interruption while we perform maintenance. The expected down time is about 15 minutes while equipment reboots. The maintenance window will be 4 hours.