Update 1:27AM: Maintenance is now complete.
Tuesday, 11/16/2021, starting at 11:59 PM, we will be performing intrusive maintenance affecting Fusion and FlexLink copper customers in Vallejo, Napa and St. Helena. Expected down time within the maintenance window is approximately 30 min. The maintenance window is 4 hours.
-Network Engineering
Update 12:52AM: This work is now complete.
Tomorrow, 11/9/21, starting at 11:59 PM, we will be performing non-intrusive maintenance on core routing equipment in our northern California network.
We do not expect this work to cause any customer impact. The maintenance window is open until 4am.
-Network Engineering
Update(12:28) Maintenance is complete
Thursday night (11/4/21) at 11:59 PM we will be performing routine network maintenance serving a small subset of Fusion Fiber customers in the Richmond District of San Francisco. No customer impact is expected during this maintenance. The maintenance window is 2 hours.
~Network Engineering
Update 2:44AM: This work is now complete.
Tonight, 11/1/21, starting at 11:59 PM, we will be performing non-intrusive maintenance on core routing equipment in our northern California network.
We do not expect this work to cause any customer impact. The maintenance window is open until 4am.
-Network Engineering
Update 2:41AM: Intrusive work started at 2:18am. The maintenance is now complete.
Tomorrow night(11/2/21) at 2:00 AM we will be performing intrusive maintenance affecting a small subset of Fusion Fiber customers in the Albany area. The expected down time is approximately 15-30 minutes. The maintenance window is 2 hours.
Update: Maintenance complete.
Tonight, October 28th, beginning at 10pm we will be performing maintenance on several systems, including our customer shell server. Any downtime to effected services is expected to be minimal, and we estimate the maintenance to take no more than 2 hours.
Update (10/25 12:45pm): This 2am maintenance has been canceled. We were able to complete a mid-day fix of the small subset of customers that were affected in one region of San Francisco, and all affected customers are back up now.
Hello and Good morning Sonic Customers,
We will be doing a 2am Port reconfiguration on 10/26/2021 for our Fiber services in San Francisco. This will bring services down for a small subset of Sonic Fiber users in SF for about 30 mins. Sonic Support will not be in but can take your call at 8am Tuesday morning. Feel free to reach out if you have any questions. All customers affected by this will be sent an email and text message.
-Sonic Support
We have a scheduled card reboot in San Francisco for tomorrow morning, 10/22, starting at 2am. A small subset of users on our Sonic Fiber service will be impacted by this maintenance. Downtime is expected to be between 15-20 minutes.
Update 10/20 11:30pm: Maintenance work is complete.
Update 10:55pm: Due to unforeseen circumstances this maintenance work has been rescheduled for the following evening.
10/19/2021: Sonic Operations will conduct maintenance on various public-facing systems, including the VPN servers, beginning at 11pm. Downtime for individual systems will be brief, and the maintenance window is one hour.
Update -We are now seeing all customers back up after the reboot. If you are still experiencing problems with your connection, please contact our technical support team at 1 (855) 394-0100
We are currently experiencing an outage in San Francisco which will require a card reboot, we will be starting it now. Downtime is expected to be between 15-20 minutes.