Update -We are now seeing all customers back up after the reboot. If you are still experiencing problems with your connection, please contact our technical support team at 1 (855) 394-0100
We are currently experiencing an outage in San Francisco which will require a card reboot, we will be starting it now. Downtime is expected to be between 15-20 minutes.
Equipment maintenance is required in Albany, which we will be starting at 2am, 10/8/21. Downtime is expected to be between 15-20 minutes.
Update 10/8/21 12:47AM: This work is now complete
Tonight, 10/7/21, starting at 11:59 PM, we will be performing non-intrusive maintenance on core routing equipment in our northern California network.
We do not expect this work to cause any customer impact. The maintenance window is open until 4am.
-Network Engineering
Beginning at 11pm tonight, October 7, Sonic Operations will perform maintenance on the VPN cluster. While downtime is not expected, clients may experience reconnects as various nodes are restarted. Expected duration of the maintenance operations is less than half an hour.
Update 11:11pm: Maintenance complete.
Update 2:40AM: This maintenance is now complete.
Friday morning (10/8/21) at 2 AM we will be performing intrusive system maintenance on a small subset of Fusion Fiber customers in the Albany area. The expected down time is about 15-30 minutes while the equipment reboots. The maintenance window is 2 hours.
~Network Engineering
Update(3:02) Maintenance now complete
Thursday morning (10/7/21) at 2 AM we will be performing intrusive system maintenance to replace a piece of redundant gear serving a subset of Fusion Fiber customers in the Richmond District of San Francisco. Data and voice services could potentially be interrupted off and on for up to 30 minutes. The maintenance window is 2 hours.
~Network Engineering
Update 2:35AM: This maintenance is now complete.
Thursday morning (10/7/21) at 2 AM we will be performing intrusive system maintenance on a small subset of Fusion Fiber customers in the San Francisco area. The expected down time is about 15-30 minutes while the equipment reboots. The maintenance window is 2 hours.
~Network Engineering
A configuration error is resulting in a small number of users encountering login errors when attempting to check mail. We are currently fixing the issue for any users experiencing the error.
-SOC
Update 9/30/21 1:20AM: This work is now complete
Tonight, 9/29/21, starting at 11:59 PM, we will be performing non-intrusive maintenance on core routing equipment in our northern California network.
We do not expect this work to cause any customer impact. The maintenance window is open until 4am.
-Network Engineering
We are currently in the process of upgrading and improving our mail delivery infrastructure. During this process a configuration error was found that resulted in a small percentage of users experiencing intermittent authentication errors when logging in to check mail. We are currently investigating.