Tonight (12/14/20) at 11:59PM we will be performing emergency maintenance on hardware serving our Fusion copper customers in the Fort Bragg area. Expected downtime is 20 minutes. The maintenance window is 4 hours.
-Network Engineering
Phone Switch Maintenance
Update: 4:00 AM Maintenance is complete.
December 15th, 2020 at 3:00 AM we will be performing maintenance on our Enterprise IM and SMS service. No service interruptions are expected as a result of this maintenance. The window for this maintenance is 2 hours.
~Network Engineering
San Francisco Area – Fusion Fiber Outage
UPDATE (12/13/20 – 8:45pm) Repairs to our fiber infrastructure have been completed and service is now restored.
UPDATE (12/13/20 – 5:14pm) Our technicians are still working as fast as possible to resolve the fiber outage.
UPDATE (12/13/20 – 2:04pm) Our technicians have arrived on site and are working to repair damage to our fiber infrastructure.
UPDATE (12/13/20 – 9:40am) Our technician has identified the possible location of the issue and we are working with our engineering team to get this resolved quickly.
UPDATE (12/13/20 – 7:43am): A Technician is en route. ETA 8:15am.
UPDATE (12/12/20 – 10:08pm): We are still working to get service restored and will be sending out a dispatch tomorrow morning.
We are aware of a Fusion Fiber outage affecting some of our San Francisco Bay Area customers. We are working to restore service as soon as possible but do not currently have an ETR. Â More updates to come shortly.
IPv6 Rapid Deployment (6rd) Connectivity Issues
Update: 2020-12-14 10:46 AM – We believe this to be fixed as of Saturday after a weekend of monitoring. Please report problems to technical support if issues persist.
Network Engineering is currently investigating issues with 6rd routing. We have restored some customers but are investigating clearing up remaining connectivity issues for the rest.
San Francisco area – Fusion Fiber Maintenance
Update (12/10/20) 3:57AM This work is now complete.
Tomorrow, (12/10/20), starting at 02:00 AM, we will be performing maintenance affecting some Fusion Fiber customers in the San Francisco area. Expected down time is approximately 15 minutes. The maintenance window is 4 hours.
-Network Engineering
Sebastopol – Fusion Fiber Maintenance
Update: 12/4/2020 3:57am – This work is complete.
On Friday 12/4/2020 at 2am we will be performing maintenance on the Fusion Fiber network in Sebastopol. Downtime is anticipated up to 15 minutes, and the maintenance window will conclude by 6am.
-Sonic Support
San Francisco area – Fusion Fiber Maintenance
Update (12/3/20) 3:45AM: This work is now complete.
Tomorrow, (12/03/20), starting at 02:00 AM, we will be performing maintenance affecting some Fusion Fiber customers in the San Francisco area. Expected down time is approximately 15 minutes. The maintenance window is 4 hours.
-Network Engineering
San Francisco Excelsior/Outer Mission – Fusion Fiber Maintenance
Update (12/3/20) 1:25AM: This work has been successfully completed.
On 12/02/2020 at 11:59PM, we will be performing maintenance on hardware serving Fusion Fiber customers in SF Excelsior and Outer Mission districts. We expect this work to be non-intrusive to customer traffic. The maintenance window is 4 hours.
-Network Engineering
Northern California Core Maintenance
Update (12/2/20) 1:55AM: This work is now complete.
Tonight (12/1) at 11:59PM, we will be performing maintenance on core routing equipment that is part of our bay area ring. We do not expect this work to cause any customer impact. The maintenance window is open until 4am.
-Network Engineering
San Francisco area – Fusion Fiber Maintenance
Update (12/02/20) 4:02AM: This work is now complete.
On Wednesday (12/02/20), starting at 02:00 AM, we will be performing maintenance affecting some Fusion Fiber customers in the San Francisco area. Expected down time is approximately 15 minutes. The maintenance window is 4 hours.
-Network Engineering