Update: 1:50AM Maintenance successfully completed.
Tonight (10/27) at 11:59PM, we will be performing maintenance on core routing equipment that is part of our north bay ring. We do not expect this work to cause any customer impact. The maintenance window is open until 4am.
-Network Engineering
Tonight, beginning at 11:59pm, we will be performing maintenance on equipment serving a small portion of legacy DSL customers. Expected downtime is less than 20 minutes.
Update 10/28/20 1:48AM: This maintenance is now complete
Tonight (10/27/20), starting at 11:59 PM, we will be performing intrusive voice maintenance on equipment serving customers in the San Francisco area. Some customers will experience a brief service interruption while we perform this work.
The expected down time is about 30 minutes while the equipment reboots. The maintenance window will be 4 hours.
-Network Engineering
Update (4:10 AM): Connectivity has been restored to our upstream provider. Fiber DIA SSE services have be restored at this time.
At approximately 10:23 PM a portion of our Fiber DIA SSE customers are without service and hard down. We are investigating and escalating with our upstream provider to restore service. Updates to follow.
-Network Engineering
Tonight at 10pm we renewed our SSL certificate for mail.sonic.net. No action is required on most mail clients, but some may report the change in certificates to you the next time you send mail.
-SOC
Update: 2:36AM Maintenance successfully completed.
Tonight, 10-22-20 starting at 11:59pm, we will be performing maintenance on core equipment. No customer impact is expected. This maintenance window is 4 hours.
-Network Engineering
Update(1:20am): Maintenance successfully completed.
Tomorrow night (10/22) at 11:59PM, we will be performing maintenance on core routing equipment that is part of our north bay ring. We do not expect this work to cause any customer impact. The maintenance window is open until 4am.
-Network Engineering
Update(10:55pm): Tonight’s core maintenance has been canceled due to unforeseen circumstances.
Tomorrow night (10/21) at 11:59PM, we will be performing maintenance on core routing equipment that is part of our north bay ring. We do not expect this work to cause any customer impact. The maintenance window is open until 4am.
-Network Engineering
Update(1:25am): Maintenance complete
Tomorrow night (10/20) at 11:59PM, we will be performing maintenance on core routing equipment that is part of our north bay ring. We do not expect this work to cause any customer impact. The maintenance window is open until 4am.
-Network Engineering
Update 10/23 1:47AM: This maintenance is now complete
Update 10/21 12:05AM: This maintenance is being rescheduled for 10/22/20 starting at 11:59PM
Tomorrow (10/20/20), starting at 11:59 PM, we will be performing intrusive voice maintenance on equipment serving customers in the Berkeley area. Some customers will experience a brief service interruption while we perform this work.
The expected down time is about 20 minutes while the equipment reboots. The maintenance window will be 4 hours.